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Article Citation - WoS: 29Citation - Scopus: 30The Temporal Communication Behaviors of Global Software Student Teams(Pergamon-elsevier Science Ltd, 2012) Swigger, Kathleen; Hoyt, Matthew; Serce, Fatma Cemile; Lopez, Victor; Alpaslan, Ferda NurThis paper examines the global software development process by using content analysis techniques, as described in an earlier study (Serce et al., 2011), to determine time-variant patterns of communication behaviors among student teams engaged in a global software development project. Data gathered from two software development projects involving students in the US, Panama, and Turkey were used to determine how globally distributed team behavior is temporally patterned in complex ways. A formal, quantitative methodology for time variant analysis of the transcripts of global software student teams based on content analysis is established. Results from the analysis suggest a positive correlation between a team's temporal communication patterns and project outcomes as well as a relationship between variations in communication behaviors and different phases of the software development cycle. The research also found that the temporal variations in communication behaviors between software phases were similar for the two projects. Such findings are intended to strengthen the case for developing new temporal measures for analyzing groups and teams. (C) 2011 Elsevier Ltd. All rights reserved.Conference Object Citation - Scopus: 2Supporting Collaboration in Global Software Development Through E-Learning(2009) Dafoulas,G.A.; Swigger,K.; Brazile,R.; Alpaslan,F.N.; Serce,F.C.; Cabrera,V.L.The paper provides an overview of a research study conducted over a period of one year as part of a three year project on supporting global software development learning teams. Emphasis is given on the role of e-learning in supporting the coordination, communication and collaboration in geographically dispersed learning teams. The paper describes how e-learning was used to facilitate teams from five different universities residing in US, UK, Turkey and Panama to work towards a number of global software development pilot studies. The paper focuses on instructional design issues by discussing the e-learning setting provided. Furthermore, the paper discusses key considerations relating to the project's strategy towards collaborative learning and the design of e-learning tasks. © 2009 IADIS.Article Citation - WoS: 51Citation - Scopus: 64Online Collaboration: Collaborative Behavior Patterns and Factors Affecting Globally Distributed Team Performance(Pergamon-elsevier Science Ltd, 2011) Serce, Fatma Cemile; Swigger, Kathleen; Alpaslan, Ferda Nur; Brazile, Robert; Dafoulas, George; Lopez, VictorStudying the collaborative behavior of online learning teams and how this behavior is related to communication mode and task type is a complex process. Research about small group learning suggests that a higher percentage of social interactions occur in synchronous rather than asynchronous mode, and that students spend more time in task-oriented interaction in asynchronous discussions than in synchronous mode. This study analyzed the collaborative interaction patterns of global software development learning teams composed of students from Turkey, US, and Panama. Data collected from students' chat histories and forum discussions from three global software development projects were collected and compared. Both qualitative and quantitative analysis methods were used to determine the differences between a group's communication patterns in asynchronous versus synchronous communication mode. K-means clustering with the Ward method was used to investigate the patterns of behaviors in distributed teams. The results show that communication patterns are related to communication mode, the nature of the task, and the experience level of the leader. The paper also includes recommendations for building effective online collaborative teams and describes future research possibilities. (C) 2010 Elsevier Ltd. All rights reserved.
