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Article Citation - WoS: 18Citation - Scopus: 21Research Trends in Management Issues of Global Software Development: Evaluating the Past To Envision the Future(Taylor & Francis inc, 2011) Mishra, Deepti; Mishra, AlokThis paper presents research trends in management issues (project management, process management, knowledge management, requirements management, configuration management, risk management, quality management) of distributed/global information system development. The main objective is to highlight the current research and practice direction in these areas. The results are based on peer-reviewed conference papers/journal articles, published between 2000 and early 2011. The analysis revealed that most research has been done in project management, process management, knowledge management and requirements management areas while configuration, risk, and quality management issues could get only limited attention in global/distributed information system development. This indicates the need for future research (quantitative and qualitative) in these areas.Article Citation - WoS: 10Citation - Scopus: 13Sustainability Inclusion in Informatics Curriculum Development(Mdpi, 2020) Mishra, Deepti; Mishra, Alok(1) Background: Presently, sustainability is a crucial issue for human beings due to many disasters owing to climate change. Information Technology (IT) is now part of everyday life in society due to the proliferation of gadgets such as mobile phones, apps, computers, information systems, web-based systems, etc. (2) Methods: The analysis is based on recent ACM/IEEE curriculum guidelines for IT, a rigorous literature review as well as various viewpoints and their relevance for sustainability-oriented curriculum development; it also includes an assessment of key competencies in sustainability for proposed units in the IT curriculum. (3) Results: Sustainability is a critical subject for prospective IT professionals. Therefore, it is imperative to motivate and raise awareness among students and the faculty community regarding sustainability through its inclusion in the Informatics curriculum. This paper focuses on how sustainability can be included in various courses of the Informatics curriculum. It also considers recent ACM/IEEE curriculum guidelines for IT professionals, which assert that IT students should explore IT strategies required for developing a culture of green and sustainable IT. (4) Conclusions: This paper provides guidelines for IT curriculum development by incorporating sustainable elements in courses, so that future IT professionals can learn and practice sustainability in order to develop a sustainable society.Article Citation - WoS: 1Citation - Scopus: 1Personal Response Systems Through the Prism of Students' Experiences(Wiley, 2020) Mishra, Deepti; Chew, Esyin; Ostrovska, Sofiya; Wong, JojoPersonal response systems (PRSs) today offer an opportunity to the field of education in terms of improving teaching and learning outcomes through active engagement in classrooms. The present paper investigates students' attitudes to different types of PRSs, namely, Socrative and Clickers. Both qualitative and quantitative data are gathered and classified. The performed thematic analysis reveals major categories within the framework of this study, namely educational efficacy, psychological aspects, technology-related issues, and administrative issues. It has been found that Socrative fares better in the "educational efficacy" and "administrative issues," whereas Clickers outperforms Socrative in the "technological-related issues." It is worth pointing out that both Socrative and Clickers are tantamount in "psychological aspects" yielding no negative experiences. The results of this study reveal that two main factors, cost and technological infrastructure, are determinative in the incorporation and appreciation of such systems in an educational setting.Article Citation - WoS: 20Citation - Scopus: 26Simplified software inspection process in compliance with international standards(Elsevier Science Bv, 2009) Mishra, Deepti; Mishra, AlokA significant amount of software is developed all over the world by small and medium size software organizations. These organizations do not have enough infrastructures and resources to implement an austere quality plan. Software inspection is a fundamental component of the software quality assurance process. Formal review methods are rigorous and their implementation is cumbersome for small and medium enterprises. In this paper, we have presented a new simplified inspection process which is easy to implement. requires fewer resource and almost no documentation. Also, people who are conducting this inspection need not be present at the same place during most stages of the inspection process. We have also compared this process with IEEE and NASA standards for software inspection and found that it meets almost 99% of both standards. While there has been much research on inspection, little attention is paid towards compliance with international standards. These results could be used as a basis for further research in software inspection and process towards aligning with international standards. This process has been successfully implemented in a CMM level 3 software development organization which is striving to accomplish higher maturity levels to establish at the international level. (C) 2008 Elsevier B.V. All rights reserved.Article Citation - WoS: 5Citation - Scopus: 11Erp Project Implementation: Evidence From the Oil and Gas Sector(Budapest Tech, 2011) Mishra, Alok; Mishra, Deepti; Computer Engineering; Software EngineeringEnterprise Resource Planning (ERP) systems provide integration and optimization of various business processes, which can lead to improved planning and decision quality, and a smoother coordination between business units, resulting in higher efficiency and a quicker response time to customer demands and inquiries. This paper reports the challenges and opportunities and the outcome of an ERP implementation process in the Oil & Gas exploration sector. This study will facilitate the understanding of the transition, constraints, and implementation process of ERP in this sector and will also provide guidelines from lessons learned in this regard.Article Citation - WoS: 20Citation - Scopus: 48Customer Relationship Management: Implementation Process Perspective(Budapest Tech, 2009) Mishra, Alok; Mishra, Deepti; Computer Engineering; Software EngineeringCustomer relationship management (CRM) can help organizations manage customer interactions more effectively to maintain competitiveness in the present economy. As more and more organizations realize the significance of becoming customer-centric in today's competitive era, they adopted CRM as a core business strategy and invested heavily. CRM, an integration of information technology and relationship marketing, provides the infrastructure that facilitates long-term relationship building with customers at an enterprise-wide level. Successful CRM implementation is a complex, expensive and rarely technical projects. This paper presents the successful implementation of CRM from process perspective in a trans-national organization with operations in different segments. This study will aid in understanding transition, constraints and the implementation process of CRM in such organizations.Editorial Information Systems in Distributed Environment(Elsevier, 2016) Mishra, Alok; Munch, Jurgen; Lassenius, Casper; Mishra, Deepti[No Abstract Available]Article Citation - WoS: 4Citation - Scopus: 3A Legal Business Information System: Implementation Process Context(Budapest Tech, 2011) Mishra, Alok; Mishra, Deepti; Computer Engineering; Software EngineeringInformation Technology (IT) is fast becoming useful in implementing time, case, manpower and cost management strategies within judicial services. The legal system environment has adopted IT not just to save costs and time but also to give organizations a competitive edge and to ensure security as well. The Legal Business Information System is a fully operational and integrated system for a legal department. The mission of the department is to provide innovative and quality services in insolvency and trustee matters. Very few legal business information system implementations are documented in literature. Therefore this paper will facilitate understanding of system implementation in this sector.Article Citation - WoS: 21E-Government - Exploring the Different Dimensions of Challenges, Implementation, and Success Factors(Assoc Computing Machinery, 2011) Mishra, Alok; Mishra, DeeptiThis paper explores the different dimensions of e-government significant issues Challenges, Implementation, and Success Factors. The main objective is to highlight the current research and practice direction in these important areas of e-government. The results were limited to peer-reviewed conference papers and journal articles, published from 2001 up to and including early 2011. The analysis revealed that most research has been done in formulating challenges and barriers, implementation plan, evaluation/assessment and success factors of e-government while studies on knowledge management in e-government, readiness for e-government, e-Gov. process and security/privacy issues could get only limited attention. This indicates the need for future research (quantitative and qualitative) in these areas. Further it also reports a summary of the research in these e-government areas.Article Citation - WoS: 11Citation - Scopus: 16Improving Baggage Tracking, Security and Customer Services With Rfid in the Airline Industry(Budapest Tech, 2010) Mishra, Deepti; Mishra, Alok; Computer Engineering; Software EngineeringRadio frequency identification (RFID) has been identified as one of the ten greatest contributory technologies of the 21(st) Century. This technology has found a rapidly growing market, and an increasing variety of enterprises are employing RFID to improve the efficiency of their operations and to gain competitive advantage. In the aviation industry, major airports/airlines have been looking for the opportunity to adopt RFID in the area of baggage handling for a long time. Many pilot tests have been done at numerous US., European, and Hong Kong airports. RFID tags were found to be far more accurate than bar codes, and their performance was also measured to be well above that of bar codes. This paper presents the state of RFID adoption planning, architecture and implementation at a major airline, with a special focus on improved services due to improved baggage handling, on increased airport/airline security and on frequent flier program services. This is accomplished by integrating RFID technology together with networking and database technologies.
