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Master Thesis Bilgi ve İletişim Teknolojileri ile Ters Tedarik Zinciri Yönetimi Geliştirilmesi(2015) Germiyanoğlu, Sercan Noyan; Koyuncu, MuratA SCM system having RSCM capabilities is modeled giving special focus on the usage of ICT. Three different RSCM processes (Customer Return, Out-of-product Return and Repair and Non-Repair Situation Return) are modeled separately using sequence diagram of UML and ICT usage is analyzed in each one to improve the process. These modeled processes are compared with the RSCM model of a company to determine its applicability in real life. The aim of the study is to show how the RSCM processes can be improved by efficient usage of ICT. Companies that can achieve this can gain competitive advantages over their competitors. This study is important to alleviate the lack of studies in this field and may help to companies having intension to improve their RSCM.