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Article Citation - WoS: 29Citation - Scopus: 30The Temporal Communication Behaviors of Global Software Student Teams(Pergamon-elsevier Science Ltd, 2012) Swigger, Kathleen; Hoyt, Matthew; Serce, Fatma Cemile; Lopez, Victor; Alpaslan, Ferda NurThis paper examines the global software development process by using content analysis techniques, as described in an earlier study (Serce et al., 2011), to determine time-variant patterns of communication behaviors among student teams engaged in a global software development project. Data gathered from two software development projects involving students in the US, Panama, and Turkey were used to determine how globally distributed team behavior is temporally patterned in complex ways. A formal, quantitative methodology for time variant analysis of the transcripts of global software student teams based on content analysis is established. Results from the analysis suggest a positive correlation between a team's temporal communication patterns and project outcomes as well as a relationship between variations in communication behaviors and different phases of the software development cycle. The research also found that the temporal variations in communication behaviors between software phases were similar for the two projects. Such findings are intended to strengthen the case for developing new temporal measures for analyzing groups and teams. (C) 2011 Elsevier Ltd. All rights reserved.Article Citation - WoS: 51Citation - Scopus: 64Online Collaboration: Collaborative Behavior Patterns and Factors Affecting Globally Distributed Team Performance(Pergamon-elsevier Science Ltd, 2011) Serce, Fatma Cemile; Swigger, Kathleen; Alpaslan, Ferda Nur; Brazile, Robert; Dafoulas, George; Lopez, VictorStudying the collaborative behavior of online learning teams and how this behavior is related to communication mode and task type is a complex process. Research about small group learning suggests that a higher percentage of social interactions occur in synchronous rather than asynchronous mode, and that students spend more time in task-oriented interaction in asynchronous discussions than in synchronous mode. This study analyzed the collaborative interaction patterns of global software development learning teams composed of students from Turkey, US, and Panama. Data collected from students' chat histories and forum discussions from three global software development projects were collected and compared. Both qualitative and quantitative analysis methods were used to determine the differences between a group's communication patterns in asynchronous versus synchronous communication mode. K-means clustering with the Ward method was used to investigate the patterns of behaviors in distributed teams. The results show that communication patterns are related to communication mode, the nature of the task, and the experience level of the leader. The paper also includes recommendations for building effective online collaborative teams and describes future research possibilities. (C) 2010 Elsevier Ltd. All rights reserved.
