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Author: Akyuz, Goknur ArzuWoS Q: Q1

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Now showing 1 - 3 of 3
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    Article
    Citation - WoS: 11
    Citation - Scopus: 13
    Quality Excellence in Complex Supply Networks: Efqm Excellence Model Reconsidered
    (Routledge Journals, Taylor & Francis Ltd, 2015) Akyuz, Goknur Arzu
    Under the business pressures and megatrends shaping today's supply chains (SCs), enterprises have to compete and sustain as part of increasingly complex, highly interdependent and web-enabled supply networks. Achieving excellence in such a context has a meaning far beyond excellence within the enterprise boundaries and requires more than successfully established and maintained enterprise systems. Extant literature from both SC Management and Quality Management domains still appear to lack comprehensive and clarified definitions and requirements for quality excellence within complex supply networks. To contribute in this direction, this study aims at defining, clarifying and discussing quality excellence requirements within collaborative and complex supply networks. All the principles, discussions and requirements are structured and founded on the components of well-established European Foundation for Quality Management's (EFQM) Excellence Model. Therefore, this article answers the following research questions: 'What are the requirements of excellence in complex supply networks?' and 'How EFQM components should be considered and treated in a collaborative setting?' The contribution of this study lies in providing the requirements, definitions and extensions of EFQM components and a multi-partner representation for the extended setting. The findings suggest that a multi-partner, collaborative and network-centric understanding of each EFQM components is needed with respect to the soft and hard aspects, while a cross-partner excellence mindset is to be deployed across the network.
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    Article
    Citation - WoS: 247
    Citation - Scopus: 350
    Supply Chain Performance Measurement: a Literature Review
    (Taylor & Francis Ltd, 2010) Akyuz, Goknur Arzu; Erkan, Turan Erman
    This paper is intended to provide a critical literature review on supply chain performance measurement. The study aims at revealing the basic research methodologies/approaches followed, problem areas and requirements for the performance management of the new supply chain era. The review study covers articles coming from major journals related with the topic, including a taxonomy study and detailed investigation as to the methodologies, approaches and findings of these works. The methodology followed during the conduct of this research includes starting with a broad base of articles lying at the intersection of supply chain, information technology (IT), performance measurement and business process management topics and then screening the list to have a focus on supply chain performance measurement. Findings reveal that performance measurement in the new supply era is still an open area of research. Further need of research is identified regarding framework development, empirical cross-industry research and adoption of performance measurement systems for the requirements of the new era, to include the development of partnership, collaboration, agility, flexibility, information productivity and business excellence metrics. The contribution of this study lies in the taxonomy study, detailed description and treatment of methodologies followed and in shedding light on future research.
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    Article
    Citation - WoS: 45
    Citation - Scopus: 71
    Requirements for Forming an 'e-supply Chain'
    (Taylor & Francis Ltd, 2009) Akyuz, Goknur Arzu; Rehan, Mohammad
    In today's digital economy, web-based integration of the enterprises to form an e-supply chain is a critical weapon for orchestrating the whole supply chain towards competitiveness. This paper intends to discuss the requirements for forming an e-supply chain from different perspectives, such as integration with the legacy systems, timing and prior presence of ERP (enterprise resources planning) systems, BPR (business process re-engineering) needs of internal and external business processes and business intelligence/decision support needs. A look at technical knowledge and structure to construct an e-supply chain is provided. Challenges involved in forming an e-supply chain are also briefly mentioned as a separate section in this paper. During the study, requirements are gathered by making a review of recent literature.