Quality excellence in complex supply networks: EFQM excellence model reconsidered

No Thumbnail Available

Date

2015

Authors

Akyüz, Göknur Arzu

Journal Title

Journal ISSN

Volume Title

Publisher

Routledge Journals, Taylor & Francis Ltd

Open Access Color

OpenAIRE Downloads

OpenAIRE Views

Research Projects

Organizational Units

Organizational Unit
Industrial Engineering
(1998)
Industrial Engineering is a field of engineering that develops and applies methods and techniques to design, implement, develop and improve systems comprising of humans, materials, machines, energy and funding. Our department was founded in 1998, and since then, has graduated hundreds of individuals who may compete nationally and internationally into professional life. Accredited by MÜDEK in 2014, our student-centered education continues. In addition to acquiring the knowledge necessary for every Industrial engineer, our students are able to gain professional experience in their desired fields of expertise with a wide array of elective courses, such as E-commerce and ERP, Reliability, Tabulation, or Industrial Engineering Applications in the Energy Sector. With dissertation projects fictionalized on solving real problems at real companies, our students gain experience in the sector, and a wide network of contacts. Our education is supported with ERASMUS programs. With the scientific studies of our competent academic staff published in internationally-renowned magazines, our department ranks with the bests among other universities. IESC, one of the most active student networks at our university, continues to organize extensive, and productive events every year.

Journal Issue

Abstract

Under the business pressures and megatrends shaping today's supply chains (SCs), enterprises have to compete and sustain as part of increasingly complex, highly interdependent and web-enabled supply networks. Achieving excellence in such a context has a meaning far beyond excellence within the enterprise boundaries and requires more than successfully established and maintained enterprise systems. Extant literature from both SC Management and Quality Management domains still appear to lack comprehensive and clarified definitions and requirements for quality excellence within complex supply networks. To contribute in this direction, this study aims at defining, clarifying and discussing quality excellence requirements within collaborative and complex supply networks. All the principles, discussions and requirements are structured and founded on the components of well-established European Foundation for Quality Management's (EFQM) Excellence Model. Therefore, this article answers the following research questions: 'What are the requirements of excellence in complex supply networks?' and 'How EFQM components should be considered and treated in a collaborative setting?' The contribution of this study lies in providing the requirements, definitions and extensions of EFQM components and a multi-partner representation for the extended setting. The findings suggest that a multi-partner, collaborative and network-centric understanding of each EFQM components is needed with respect to the soft and hard aspects, while a cross-partner excellence mindset is to be deployed across the network.

Description

Keywords

quality excellence, EFQM model, complex supply networks

Turkish CoHE Thesis Center URL

Fields of Science

Citation

12

WoS Q

Q3

Scopus Q

Q1

Source

Volume

26

Issue

11-12

Start Page

1282

End Page

1297

Collections