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Article Citation - WoS: 40Citation - Scopus: 49Analyzing Human Resource Management Practices Within the Gsd Context(Taylor & Francis inc, 2012) Colomo-Palacios, Ricardo; Casado-Lumbreras, Cristina; Soto-Acosta, Pedro; Misra, Sanjay; Garcia-Penalvo, Francisco JoseThe development of software across different countries (and time zones) differs substantially from software development in one single country or region. The management of processes and people, who work in globally distributed teams, requires a high level of coordination and collaboration which needs to be based on established human resource management practices. The People Capability Maturity Model (People-CMM) provides a complete framework that enables quality in human resource management to be improved. However, today, the adoption of the People-CMM within organizations using Global Software Development (GSD) is not an easy task. This paper uses an empirical study to analyze the implementation of the People-CMM within the GSD context. Results confirm that cultural and communication problems are the main challenges in the implementation of the People-CMM adoption within GSD scenarios.Conference Object ISDE 2011 PC Co-chairs' Message(Springer-verlag Berlin, 2011) Mishra, Alok; Muench, Juergen; Colomo-Palacios, Ricardo; Mishra, Deepti[No Abstract Available]Conference Object Citation - WoS: 3Global Software Development and Quality Management: a Systematic Review(Springer-verlag Berlin, 2013) Mishra, Deepti; Mishra, Alok; Colomo-Palacios, Ricardo; Casado-Lumbreras, CristinaThis paper presents a systematic literature review of global software development (GSD) and quality management aspects. The main focus is to highlight the current research and practice direction in these areas. The results have been limited to peer-reviewed conference papers and journal articles, published between 2000 and 2011. The analysis reports that major studies have been performed in quality and process management, while verification and validation issues of GSD can only get limited attention among researchers. This indicates the need for future research (quantitative and qualitative) in these areas.Article Citation - WoS: 21Citation - Scopus: 22A Discussion on the Role of People in Global Software Development(Univ Osijek, Tech Fac, 2013) Misra, Sanjay; Colomo-Palacios, Ricardo; Pusatli, Tolga; Soto-Acosta, Pedro; Computer EngineeringLiterature is producing a considerable amount of papers which focus on the risks, challenges and solutions of global software development (GSD). However, the influence of human factors on the success of GSD projects requires further study. The aim of our paper is twofold. First, to identify the challenges related to the human factors in GSD and, second, to propose the solution(s), which could help in solving or reducing the overall impact of these challenges. The main conclusions of this research can be valuable to organizations that are willing to achieve the quality objectives regarding GSD projects.Article Citation - WoS: 37Citation - Scopus: 59Career Abandonment Intentions among Software Workers(Wiley, 2014) Colomo-Palacios, Ricardo; Casado-Lumbreras, Cristina; Misra, Sanjay; Soto-Acosta, PedroWithin the software development industry, human resources have been recognized as one of the most decisive and scarce resources. Today, the retention of skilled IT (information technology) personnel is a major issue for employers and recruiters as well, since IT career abandonment is a common practice and means not only the loss of personnel, knowledge, and skills, but also the loss of business opportunities. This article seeks to discover the main motivations young practitioners abandon the software career. To achieve this objective, two studies were conducted. The first study was qualitative (performed through semistructured interviews) and intended to discover the main variables affecting software career abandonment. The second study was quantitative, consisting of a Web-based survey developed from the output of the first study and administered to a sample of 148 IT practitioners. Results show that work-related, psychological, and emotional variable are the most relevant group of variables explaining IT career abandonment. More specifically, the three most important variables that motivate employees to abandon the career are effort-reward imbalance, perceived workload, and emotional exhaustion. In contrast, variables such as politics and infighting, uncool work, and insufficient resources influence to a lesser extent the decision to leave the career. (c) 2012 Wiley Periodicals, Inc.Article Citation - WoS: 31Citation - Scopus: 50Neural Network and Classification Approach in Identifying Customer Behavior in the Banking Sector: a Case Study of an International Bank(Wiley, 2015) Ogwueleka, Francisca Nonyelum; Misra, Sanjay; Colomo-Palacios, Ricardo; Fernandez, LuisThe customer relationship focus for banks is in development of main competencies and strategies of building strong profitable customer relationships through considering and managing the customer impression, influence on the culture of the bank, satisfactory treatment, and assessment of valued relationship building. Artificial neural networks (ANNs) are used after data segmentation and classification, where the designed model register records into two class sets, that is, the training and testing sets. ANN predicts new customer behavior from previously observed customer behavior after executing the process of learning from existing data. This article proposes an ANN model, which is developed using a six-step procedure. The back-propagation algorithm is used to train the ANN by adjusting its weights to minimize the difference between the current ANN output and the desired output. An evaluation process is conducted to determine whether the ANN has learned how to perform. The training process is halted periodically, and its performance is tested until an acceptable result is obtained. The principles underlying detection software are grounded in classical statistical decision theory.Conference Object Software Quality Management Improvement Through Mentoring: an Exploratory Study From Gsd Projects(Springer-verlag Berlin, 2011) Colomo-Palacios, Ricardo; Soto-Acosta, Pedro; Mishra, Alok; Garcia-Crespo, AngelSoftware Quality Management (SQM) is a set of processes and procedures designed to assure the quality of software artifacts along with their development process. In an environment in which software development is evolving to a globalization, SQM is seen as one of its challenges. Global Software Development is a way to develop software across nations, continents, cultures and time zones. The aim of this paper is to detect if mentoring, one of the lead personnel development tools, can improve SQM of projects developed under GSD. The results obtained in the study reveal that the influence of mentoring on SQM is just temperate.Article Citation - WoS: 19Software Development Outsourcing: Challenges and Opportunities in Nigeria(Taylor & Francis inc, 2014) Casado-Lumbreras, Cristina; Colomo-Palacios, Ricardo; Ogwueleka, Francisca N.; Misra, SanjayIn recent years, several emergent regions have become software development sourcing countries. This article investigates the possibilities of sub-Saharan Africa as a sourcing destination in the software field. To find out the reasons why sub-Saharan Africa countries, in general, and Nigeria, in particular, are not considered a destination for global software development projects, the authors interviewed a set of professionals from Europe and Africa. Results indicate that there are many disadvantages and difficulties impeding Nigeria from becoming a preferred sourcing destination, mainly the absence of a strong software industry and the concerns about legislative, fiscal, and commercial premises. On the other hand, it is observed that there are also relevant added values and competitive advantages in Nigeria (English-speaking country, same time zone, and cost); therefore, it can become a potential target for software development outsourcing in the medium and long terms.Article Citation - WoS: 21Citation - Scopus: 29Providing Knowledge Recommendations: an Approach for Informal Electronic Mentoring(Routledge Journals, Taylor & Francis Ltd, 2014) Colomo-Palacios, Ricardo; Casado-Lumbreras, Cristina; Soto-Acosta, Pedro; Misra, SanjayThe use of Web 2.0 technologies for knowledge management is invading the corporate sphere. The Web 2.0 is the most adopted knowledge transfer tool within knowledge intensive firms and is starting to be used for mentoring. This paper presents IM-TAG, a Web 2.0 tool, based on semantic technologies, for informal mentoring. The tool offers recommendations of mentoring contents built upon personal competencies of the mentee, combined with content and opinion tagging. To validate the tool, a case study comparing recommendations from the IM-TAG and a group of experts was conducted. Results show that the accuracy of IM-TAG's recommendations is notable and satisfactory. The main conclusions of this research may be valuable to organizations immersed in mentoring programs.Article Citation - WoS: 100Learning management systems and cloud file hosting services: A study on students' acceptance(Pergamon-elsevier Science Ltd, 2014) Stantchev, Vladimir; Colomo-Palacios, Ricardo; Soto-Acosta, Pedro; Misra, SanjayThe aim of this paper is to investigate the motivations that lead higher education students to replace several Learning Management Systems (LMS) services with cloud file hosting services for information sharing and collaboration among them. The research approach is based on the Technology Acceptance Model (TAM). More specifically, the model is devoted to identifying barriers and enablers to the acceptance of these technologies. A questionnaire comprising three factors (Attitude toward using technology, Perceived ease of use and Perceived usefulness) was applied to a sample consisting of 121 higher education students. Results show that the perceived ease of use of cloud file hosting services is above that of LMS tools and services and that cloud file hosting services presented higher levels of perceived usefulness than standard learning management tools. In addition, attitude toward using cloud file hosting services is well above that of using LMS tools. (C) 2013 Elsevier Ltd. All rights reserved.
