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Conference Object Citation - WoS: 4Interaction Patterns Among Global Software Development Learning Teams(Ieee, 2009) Serce, Fatma Cemile; Serçe, Fatma Cemile; Swigger, Kathleen; Alpaslan, Ferda Nur; Brazile, Robert; Dafoulas, George; Lopez, Victor; Serçe, Fatma Cemile; Information Systems Engineering; Information Systems EngineeringThis paper describes a study of the impact of communication behaviors on the performance of global software teams. Using a content analysis technique developed by [10], the researchers first characterized the asynchronous communications among student teams in Panama, Turkey and the US as they worked to complete a global software development project. Cluster analysis was then used to identify groups with similar communication patterns, which is defined as the proportion of time spent on each of the behaviors. Results suggest that particular patterns of communication behaviors are associated with higher performance. More specifically, it appears that communications related to the "contributing" category seem to have the strongest relationship to high performance.Article Citation - WoS: 10The Comparison of Trust Development in Virtual and Face-To Collaborative Learning Groups(Anadolu Univ, 2019) Baturay, Meltem Huri; Toker, SacipThe study investigates the effect of delivery types of (virtual and face-to-face) collaborative learning environments on the development of trust among group members in a graduate course. For this aim, a quasi-experimental, non-equivalent group comparison was used. It comprised a total of 64 participants 21 in the face-to-face group, and 43 in the virtual group. Study participants were comprised of students registered in a course entitled 'Web-based Education: Principles of Design and Implementation' in the spring semester as part of either a virtual or traditional face-to-face graduate program in Information Systems at an institute of higher education in Turkey in 2010. Trust levels were measured at two different occasions, namely in the beginning and end of the semester, for both study groups. The participants completed a web-based course material design project as a collaborative group activity. The results indicate that trust increases over time among virtual participants, but declines among face-to-face participants. While levels of trust among virtual course participants are lower than those of face-to-face course participants in the beginning of the semester, trust levels of virtual participants surpass those of faceto-face participants by the end of the semester. This study demonstrates that trust can develop in virtual learning environments. The initial level of trust should be taken into consideration by instructors or managers before forming groups.Article Citation - WoS: 10Citation - Scopus: 9Exploring the Communication Behaviour Among Global Software Development Learners(inderscience Enterprises Ltd, 2011) Serce, Fatma Cemile; Swigger, Kathleen M.; Alpaslan, Ferda Nur; Brazile, Robert; Dafoulas, George; Lopez-Cabrera, VictorThis study examines communication behaviours in global software learning teams. Using a coding scheme developed in previous research (Curtis and Lawson, 2001), the paper characterises communication behaviours of students engaged in a software development project. The paper reports the results of two pilot projects done with students in USA, England, Turkey and Panama. Through content analysis we identify distinct patterns of interactions and examine how these patterns are associated with task, culture, or performance. Our results suggest that communication patterns among global software learners may be related to task type, culture and levels of performance.
