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Article User Satisfaction with Coffeehouses Transformed From Housing Units: An Example in the City Center of Konya, Turkey(Yildiz Technical Univ, Fac Architecture, 2016) Dinc Kalayci, Pinar; Utku, TugceHistoric buildings and more recent construction can both be repurposed as a means of adding to the habitability of a physical environment. The present study focuses on apartments that were transformed into coffeehouses in the Zafer and Alaeddin neighborhoods of Konya, Turkey. Five such renovations were categorized in terms of spatial organization, and 244 participants were surveyed to measure user satisfaction with each category. Spatial organization variables such as the type of layout (with long hall or without) and the style of layout (room concept or holistic concept) were used as independent variables, while dependent variables included frequency of use, preference of choosing a table, length of occupancy, general satisfaction, and users' perception of the location. According to the findings, the converted spaces that used a room concept (with long hall or without long hall) satisfied participants more than those with a holistic approach. Visitors responded positively to interventions that made minimal alterations and preserved the originality of the apartments, redesigning each room with a different ambiance. The study also proposes that an approach that measures user satisfaction be employed for other similar transformations.Article Citation - WoS: 6Citation - Scopus: 6Effects of Window Proximity on Perceptions of Employees in the Call Center Offices(Emerald Group Publishing Ltd, 2020) Yildirim, Kemal; Ozkan, Aysen; Gunes, Elif; Mestan, AhmetPurpose The purpose of this study is to determine the effects of window proximity on perceptions of employees in the call center offices. Design/methodology/approach A semantic differential scale composed of nine bipolar adjectives, four of which dealt with "planning," three of "privacy," while the rest measured "lighting" was applied for evaluation. In total, 92 employees at the TEPE Call Center in the Bilkent District, Ankara, Turkey participated in the research. Findings The results showed that window proximity directly affected the call center employees' perceptions. In addition, a positive approach was even less affected when the location of the workstation was more at the inner part of the workspace. On the contrary, workstations in front of the window were evaluated more positively, presumably because the employees were happy at feeling roomy and by giving them a higher level of privacy, while also minimizing distractions and interruptions. It was also found that call center employees with secondary education responded more positively than higher educated employees. Originality/value This study presents suggestions that would be useful for increasing the working and solution-focused perceptual performance values in call center environments from the new generation of work areas. They should be appropriate for the psychological and physical needs of employees in twenty-first-century communication environments, especially in spatial environments and for the suitability of the technological equipment used.
