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Article Citation - WoS: 5Citation - Scopus: 11Erp Project Implementation: Evidence From the Oil and Gas Sector(Budapest Tech, 2011) Mishra, Alok; Mishra, Deepti; Computer Engineering; Software EngineeringEnterprise Resource Planning (ERP) systems provide integration and optimization of various business processes, which can lead to improved planning and decision quality, and a smoother coordination between business units, resulting in higher efficiency and a quicker response time to customer demands and inquiries. This paper reports the challenges and opportunities and the outcome of an ERP implementation process in the Oil & Gas exploration sector. This study will facilitate the understanding of the transition, constraints, and implementation process of ERP in this sector and will also provide guidelines from lessons learned in this regard.Article Citation - WoS: 6Citation - Scopus: 7Predictive Effect of Gender and Sector Differences on Internet Usage Among Employees(Kaunas Univ Technol, 2010) Akman, Ibrahim; Mishra, Alok; Software Engineering; Computer EngineeringInternet has become the foundation for the world's new information infrastructure. This impact could be attributed to the Internet's universal access to information as well as its applications in all walks of life. Various services of the Internet and tools (chat rooms, e-mails, etc.) provide users with a wide range of benefits. In their study, Colley and Maltby (2008) indicated that one important research area over the last decade has been the impact of the Internet upon different social groups in the society. The differences in various aspects of Internet usage across demographic groups have also become an interesting research area (Yang and Tung, 2007; Jaeger, 2003) because demographic attributes were found to influence individuals' actions before they engage in a given behaviour (Ajzen and Fishbein, 1980; Zhang, 2005; Jaeger, 2003). Zhang (2005) reported that although studies of computer and Internet attitudes are abundant, the majority of these researches use college students (Zhang, 2005; Hwang et al., 2006; Li and Kirkup, 2007; Chen, 2008) or ordinary citizens (Fisher and Jacob, 2006; Fang and Yen, 2006; Colley and Maltby, 2008) as samples. However, employee populations constitute one of the largest groups and play a very important role in the adoption of new technologies. Additionally, employees' use of Internet services may show entirely different patterns than other groups in the society (Jin et al., 2007). Furthermore, the basic concepts of the Internet have been developed in the Western World and most of the empirical research focusing on Internet usage is either US/EU or Far East based (Teo and Lim, 2000; Usiner, 2005). Although they cover very valuable territory and provide useful insights that can provide direction in the examination of the issues from a global perspective, the results of these studies may not be applicable to other parts of the world due to the existence of social and economic differences (Bertot, McClure and Owens, 1999; Zhang, 2005). Nowadays, there is a growing divide between Western countries and the developing countries and, comparatively, very little has been researched in the field of ICT in the latter. Keeping these in view, the present study was undertaken to investigate the predictive effect of employees' gender and sector in their Internet usage and purpose of using the Internet. For the purpose of this study, "public sector" refers to national government departments and "private sector" comprises private corporations (Akman et al., 2005). Here, it is important to note that institutions providing nonprofit public services (e. g. universities, local government, etc.) have been categorized as a public sector. Our study focused on employees from private and public sector organizations. A sample of employees was used for this purpose. The independent (decision) variables were gender and sector of employees. The dependent variables were categorized into two empirical factors: (i) usage profile (average daily use of Internet and reason for using Internet) and (ii) usage pattern (average daily use of Internet for communication services, average daily use of Internet for information services and average daily use of Internet for electronic services). For this purpose, a survey was conducted among employees from public and private sector organizations. Interestingly, the results indicated that gender and sector both have significant impact on average daily use of Internet for communication services. This impact is significant for gender on average daily use of Internet for information services and for sector on average daily use of Internet. Another interesting finding is that there is no significant predictive effect of gender and sector on the reason for using Internet.Article Citation - WoS: 20Citation - Scopus: 48Customer Relationship Management: Implementation Process Perspective(Budapest Tech, 2009) Mishra, Alok; Mishra, Deepti; Computer Engineering; Software EngineeringCustomer relationship management (CRM) can help organizations manage customer interactions more effectively to maintain competitiveness in the present economy. As more and more organizations realize the significance of becoming customer-centric in today's competitive era, they adopted CRM as a core business strategy and invested heavily. CRM, an integration of information technology and relationship marketing, provides the infrastructure that facilitates long-term relationship building with customers at an enterprise-wide level. Successful CRM implementation is a complex, expensive and rarely technical projects. This paper presents the successful implementation of CRM from process perspective in a trans-national organization with operations in different segments. This study will aid in understanding transition, constraints and the implementation process of CRM in such organizations.Article Citation - WoS: 4Citation - Scopus: 3A Legal Business Information System: Implementation Process Context(Budapest Tech, 2011) Mishra, Alok; Mishra, Deepti; Computer Engineering; Software EngineeringInformation Technology (IT) is fast becoming useful in implementing time, case, manpower and cost management strategies within judicial services. The legal system environment has adopted IT not just to save costs and time but also to give organizations a competitive edge and to ensure security as well. The Legal Business Information System is a fully operational and integrated system for a legal department. The mission of the department is to provide innovative and quality services in insolvency and trustee matters. Very few legal business information system implementations are documented in literature. Therefore this paper will facilitate understanding of system implementation in this sector.Article Citation - WoS: 11Citation - Scopus: 16Improving Baggage Tracking, Security and Customer Services With Rfid in the Airline Industry(Budapest Tech, 2010) Mishra, Deepti; Mishra, Alok; Computer Engineering; Software EngineeringRadio frequency identification (RFID) has been identified as one of the ten greatest contributory technologies of the 21(st) Century. This technology has found a rapidly growing market, and an increasing variety of enterprises are employing RFID to improve the efficiency of their operations and to gain competitive advantage. In the aviation industry, major airports/airlines have been looking for the opportunity to adopt RFID in the area of baggage handling for a long time. Many pilot tests have been done at numerous US., European, and Hong Kong airports. RFID tags were found to be far more accurate than bar codes, and their performance was also measured to be well above that of bar codes. This paper presents the state of RFID adoption planning, architecture and implementation at a major airline, with a special focus on improved services due to improved baggage handling, on increased airport/airline security and on frequent flier program services. This is accomplished by integrating RFID technology together with networking and database technologies.
