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Institution Author: Mıshra, AlokSubject: Quality

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Now showing 1 - 2 of 2
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    Article
    Citation - WoS: 2
    Citation - Scopus: 8
    It Service Management (itsm) Education and Research: Global View
    (Tempus Publications, 2015) Yazici, Ali; Mishra, Alok; Kontogiorgis, Paul; Software Engineering
    This article provides an overview of Information Technology Service Management (ITSM) and investigates the education and research activities in this discipline from a global perspective. The objectives of the study are to inform the training organizations (e.g., universities, training institutes) on the current status of the educational activities in ITSM at undergraduate and graduate levels; and to guide the researchers by providing quantitative data on the research activities conducted in the field. In the educational arena, the statistical data showed that, stand-alone undergraduate/graduate programs are becoming popular among the high school graduates with elevated expectations of the market place, in addition to the appreciation of the IT service management area by the IT sector and the public. The results of the research findings provide guidelines for curriculum developers in the design and implementation of courses for the de facto interdisciplinary ITSM degree/certificate training programs and motivate and guide the researchers by providing the most recent quantitative data on the ITSM field. It is one of the first studies to provide education and research trends in ITSM area. The present study adds to this important stream of emerging research area and contributes by advancing the understanding of ITSM education and research issues. This paper advances the current state of knowledge on ITSM education and explores recent research trends in this area which is becoming standard towards providing quality IT services in enterprises.
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    Article
    Citation - WoS: 2
    Citation - Scopus: 5
    Measuring Project and Quality Aspects in Agile Software Development
    (Drunpp-sarajevo, 2012) Mishra, Deepti; Balcioglu, Eda; Mishra, Alok; Computer Engineering; Software Engineering
    Constructivism is a cognitive theory that emphasizes that learners construct new knowledge by rearranging and refining their existing knowledge. Agile :software development methods follows this approach of learning as software is developed in short iterations and agile team incorporated all new knowledge gained through feedbacks from preceeding iterations. Agile software development methods are different from traditional software development methods and therefore, metrics proposed for projects using traditional software development methods are not fit to use in agile software development projects. In this paper, new metrics are proposed that can measure the progress and quality of the Product in agile software development projects. The proposed metrics are also compared with existing agile metrics.