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Article Citation - WoS: 1Citation - Scopus: 1Statistical Usage Testing at Different Levels of Testing(Graz Univ Technolgoy, inst information Systems Computer Media-iicm, 2018) Kaur, Kamaldeep; Khatri, Sunil Kumar; Mishra, Alok; Datta, Rattan; Software EngineeringStatistical Usage Testing (SUT) is the testing technique defined in Cleanroom Software Engineering model [Runeson, 93]. Cleanroom Software Engineering model is a theory based and team oriented model that is based on development and certification of software in increments using statistical quality control [Linger 96]. SUT is a black box testing technique and concentrates on how the software completes its required function from the user's perspective [Runeson, 93]. SUT is carried out by developing usage models and assigning usage probabilities. Testing is carried out on usage models by performing statistical tests which are random sequences [Trammel 95]. Statistical testing can be viewed as a statistical experiment where random test cases are selected from all the usage models [Trammel 95]. This paper demonstrates the process and benefits of applying SUT at different levels of testing. Levels of testing include Unit level, Integration level, System level and Acceptance level. SUT is generally performed at System level and Unit testing is not the part of SUT. Unit testing makes it easier to access code and debug human errors. Detecting errors at an early stage helps reducing cost and effort. The paper proposes to allow Unit testing in Cleanroom Software Engineering Model, thus making it more flexible and suitable for varied applications. Unit testing is essentially performed to ensure that the code is working correctly and meets the user specifications [istqb, 15]. Errors may also exist when modules are integrated because of interchange of data and control information between various modules. Integration testing is performed when the modules are combined together to check their behaviour and functionality after integration. Once the Integration testing phase gets successfully completed, System testing is performed on the whole system [test-institute, 15]. The paper makes use of Student record software to demonstrate the process of performing SUT at different levels. In addition to performing SUT at System level, this paper helps in understanding the advantages of applying SUT at Unit level and Integration level.Article Citation - WoS: 4Citation - Scopus: 14Green Information Technology/Information System Education: Curriculum Views(Drunpp-sarajevo, 2012) Mishra, Alok; Yazici, Ali; Mishra, Deepti; Computer Engineering; Software EngineeringGreen information technology (Green IT) is an emerging discipline and issues related with it are of growing concern for the business, social and environmental impact in the 21st century. Sustainability is becoming an important topic in IT to safeguard our future, and as evolving market segment. Recently more specific focus on "greening" information technology (IT) and information systems (IS) has been evident all over the world. An increase in green jobs is also occurring with many of those associated with information technology. The main constraint with green jobs related with IT or otherwise, is finding educated and qualified professionals. Due to this, there is a growing demand for green computing/information technology/information system education. The objective of this paper is to review such an available green IT/IS curriculum recently introduced by leading universities and organizations.Article Citation - WoS: 4Citation - Scopus: 3A Legal Business Information System: Implementation Process Context(Budapest Tech, 2011) Mishra, Alok; Mishra, Deepti; Computer Engineering; Software EngineeringInformation Technology (IT) is fast becoming useful in implementing time, case, manpower and cost management strategies within judicial services. The legal system environment has adopted IT not just to save costs and time but also to give organizations a competitive edge and to ensure security as well. The Legal Business Information System is a fully operational and integrated system for a legal department. The mission of the department is to provide innovative and quality services in insolvency and trustee matters. Very few legal business information system implementations are documented in literature. Therefore this paper will facilitate understanding of system implementation in this sector.Article Citation - WoS: 12Citation - Scopus: 14A Curriculum on Sustainable Information Communication Technology(Politechnika Lubelska, 2015) Ozkan, Baris; Mishra, Alok; Information Systems Engineering; Software EngineeringEconomies are increasingly becoming dependent on Information Communication Technology (ICT) and concerns over sustainability have called for the investigation of the relation between sustainability and ICT. While the majority of the studies in this field have an environmentalist focus in this regard, technical, economical and societal concerns on sustainability have arisen in the last decade. Today, more and more studies are addressing the need for the inclusion of sustainability as a design goal for ICT development and for the systems that rely on ICT. Therefore, the integration of education on sustainability in the curriculum is imperative for current and future generations of professionals to accomplish this goal. In this paper, we propose a curriculum for sustainable ICT along with the expected learning outcomes and components. The course design is based on a multi-faceted approach that embraces different viewpoints on sustainability and aims to increase students' awareness of the complex nature of sustainability.Article Citation - WoS: 5Citation - Scopus: 11Erp Project Implementation: Evidence From the Oil and Gas Sector(Budapest Tech, 2011) Mishra, Alok; Mishra, Deepti; Computer Engineering; Software EngineeringEnterprise Resource Planning (ERP) systems provide integration and optimization of various business processes, which can lead to improved planning and decision quality, and a smoother coordination between business units, resulting in higher efficiency and a quicker response time to customer demands and inquiries. This paper reports the challenges and opportunities and the outcome of an ERP implementation process in the Oil & Gas exploration sector. This study will facilitate the understanding of the transition, constraints, and implementation process of ERP in this sector and will also provide guidelines from lessons learned in this regard.Article Citation - WoS: 2Citation - Scopus: 5E-Learning Experience at Various Universities: Academics Perspective(Univ Osijek, Tech Fac, 2011) Mishra, Alok; Mishra, Deepti; Computer Engineering; Software EngineeringE-learning has become an increasingly popular mode of instruction in higher education all over the world. In spite of proliferation of e-learning, few studies/cases have attempted to investigate the differences in e-learning processes from faculty perspective. This paper presents observations on e-learning experiences at three premier universities which provide online courses for students and professionals. Based on some important characteristics supported by literature review, a comparative view is presented and discussed. Furthermore, suggestions based on the outcome of our study are made for further reference. The objective of this paper is to discuss significant e-learning experiences as current practices at different universities from the perspective of the faculty.Article Citation - WoS: 21Citation - Scopus: 48Customer Relationship Management: Implementation Process Perspective(Budapest Tech, 2009) Mishra, Alok; Mishra, Deepti; Computer Engineering; Software EngineeringCustomer relationship management (CRM) can help organizations manage customer interactions more effectively to maintain competitiveness in the present economy. As more and more organizations realize the significance of becoming customer-centric in today's competitive era, they adopted CRM as a core business strategy and invested heavily. CRM, an integration of information technology and relationship marketing, provides the infrastructure that facilitates long-term relationship building with customers at an enterprise-wide level. Successful CRM implementation is a complex, expensive and rarely technical projects. This paper presents the successful implementation of CRM from process perspective in a trans-national organization with operations in different segments. This study will aid in understanding transition, constraints and the implementation process of CRM in such organizations.Article Citation - WoS: 6Citation - Scopus: 7Teaching Software Verification and Validation Course: a Case Study(Tempus Publications, 2014) Mishra, Deepti; Hacaloglu, Tuna; Mishra, Alok; Computer Engineering; Software Engineering; Information Systems EngineeringSoftware verification and validation (V & V) is one of the significant areas of software engineering for developing high quality software. It is also becoming part of the curriculum of a universities' software and computer engineering departments. This paper reports the experience of teaching undergraduate software engineering students and discusses the main problems encountered during the course, along with suggestions to overcome these problems. This study covers all the different topics generally covered in the software verification and validation course, including static verification and validation. It is found that prior knowledge about software quality concepts and good programming skills can help students to achieve success in this course. Further, team work can be chosen as a strategy, since it facilitates students' understanding and motivates them to study. It is observed that students were more successful in white box testing than in black box testing.Article Citation - WoS: 3Citation - Scopus: 7Erp System Implementation in Fmcg Sector(Univ Osijek, Tech Fac, 2010) Mishra, Alok; Mishra, Deepti; Computer Engineering; Software EngineeringToday's businesses have become extremely complex. Enterprise Resource Planning (ERP) systems can help enterprises to reduce operating costs, generate more accurate forecasts of demand, accelerate production cycles and enhance customer service. This paper reports challenges, opportunities and outcome of ERP implementation in a top Fast Moving Consumer Goods (FMCG) house in South-East Asia with diversified interests in varied businesses. This study will facilitate the understanding of the transition, constraints and implementation of ERP in this sector and also provide guidelines from lessons learned in this regard to researchers and practising managers.Article Citation - WoS: 2Citation - Scopus: 8It Service Management (itsm) Education and Research: Global View(Tempus Publications, 2015) Yazici, Ali; Mishra, Alok; Kontogiorgis, Paul; Software EngineeringThis article provides an overview of Information Technology Service Management (ITSM) and investigates the education and research activities in this discipline from a global perspective. The objectives of the study are to inform the training organizations (e.g., universities, training institutes) on the current status of the educational activities in ITSM at undergraduate and graduate levels; and to guide the researchers by providing quantitative data on the research activities conducted in the field. In the educational arena, the statistical data showed that, stand-alone undergraduate/graduate programs are becoming popular among the high school graduates with elevated expectations of the market place, in addition to the appreciation of the IT service management area by the IT sector and the public. The results of the research findings provide guidelines for curriculum developers in the design and implementation of courses for the de facto interdisciplinary ITSM degree/certificate training programs and motivate and guide the researchers by providing the most recent quantitative data on the ITSM field. It is one of the first studies to provide education and research trends in ITSM area. The present study adds to this important stream of emerging research area and contributes by advancing the understanding of ITSM education and research issues. This paper advances the current state of knowledge on ITSM education and explores recent research trends in this area which is becoming standard towards providing quality IT services in enterprises.
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