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Article Citation - WoS: 2Citation - Scopus: 8It Service Management (itsm) Education and Research: Global View(Tempus Publications, 2015) Yazici, Ali; Mishra, Alok; Kontogiorgis, Paul; Software EngineeringThis article provides an overview of Information Technology Service Management (ITSM) and investigates the education and research activities in this discipline from a global perspective. The objectives of the study are to inform the training organizations (e.g., universities, training institutes) on the current status of the educational activities in ITSM at undergraduate and graduate levels; and to guide the researchers by providing quantitative data on the research activities conducted in the field. In the educational arena, the statistical data showed that, stand-alone undergraduate/graduate programs are becoming popular among the high school graduates with elevated expectations of the market place, in addition to the appreciation of the IT service management area by the IT sector and the public. The results of the research findings provide guidelines for curriculum developers in the design and implementation of courses for the de facto interdisciplinary ITSM degree/certificate training programs and motivate and guide the researchers by providing the most recent quantitative data on the ITSM field. It is one of the first studies to provide education and research trends in ITSM area. The present study adds to this important stream of emerging research area and contributes by advancing the understanding of ITSM education and research issues. This paper advances the current state of knowledge on ITSM education and explores recent research trends in this area which is becoming standard towards providing quality IT services in enterprises.Article Citation - WoS: 3Citation - Scopus: 7Erp System Implementation in Fmcg Sector(Univ Osijek, Tech Fac, 2010) Mishra, Alok; Mishra, Deepti; Computer Engineering; Software EngineeringToday's businesses have become extremely complex. Enterprise Resource Planning (ERP) systems can help enterprises to reduce operating costs, generate more accurate forecasts of demand, accelerate production cycles and enhance customer service. This paper reports challenges, opportunities and outcome of ERP implementation in a top Fast Moving Consumer Goods (FMCG) house in South-East Asia with diversified interests in varied businesses. This study will facilitate the understanding of the transition, constraints and implementation of ERP in this sector and also provide guidelines from lessons learned in this regard to researchers and practising managers.Article Citation - WoS: 6Citation - Scopus: 7Predictive Effect of Gender and Sector Differences on Internet Usage Among Employees(Kaunas Univ Technol, 2010) Akman, Ibrahim; Mishra, Alok; Software Engineering; Computer EngineeringInternet has become the foundation for the world's new information infrastructure. This impact could be attributed to the Internet's universal access to information as well as its applications in all walks of life. Various services of the Internet and tools (chat rooms, e-mails, etc.) provide users with a wide range of benefits. In their study, Colley and Maltby (2008) indicated that one important research area over the last decade has been the impact of the Internet upon different social groups in the society. The differences in various aspects of Internet usage across demographic groups have also become an interesting research area (Yang and Tung, 2007; Jaeger, 2003) because demographic attributes were found to influence individuals' actions before they engage in a given behaviour (Ajzen and Fishbein, 1980; Zhang, 2005; Jaeger, 2003). Zhang (2005) reported that although studies of computer and Internet attitudes are abundant, the majority of these researches use college students (Zhang, 2005; Hwang et al., 2006; Li and Kirkup, 2007; Chen, 2008) or ordinary citizens (Fisher and Jacob, 2006; Fang and Yen, 2006; Colley and Maltby, 2008) as samples. However, employee populations constitute one of the largest groups and play a very important role in the adoption of new technologies. Additionally, employees' use of Internet services may show entirely different patterns than other groups in the society (Jin et al., 2007). Furthermore, the basic concepts of the Internet have been developed in the Western World and most of the empirical research focusing on Internet usage is either US/EU or Far East based (Teo and Lim, 2000; Usiner, 2005). Although they cover very valuable territory and provide useful insights that can provide direction in the examination of the issues from a global perspective, the results of these studies may not be applicable to other parts of the world due to the existence of social and economic differences (Bertot, McClure and Owens, 1999; Zhang, 2005). Nowadays, there is a growing divide between Western countries and the developing countries and, comparatively, very little has been researched in the field of ICT in the latter. Keeping these in view, the present study was undertaken to investigate the predictive effect of employees' gender and sector in their Internet usage and purpose of using the Internet. For the purpose of this study, "public sector" refers to national government departments and "private sector" comprises private corporations (Akman et al., 2005). Here, it is important to note that institutions providing nonprofit public services (e. g. universities, local government, etc.) have been categorized as a public sector. Our study focused on employees from private and public sector organizations. A sample of employees was used for this purpose. The independent (decision) variables were gender and sector of employees. The dependent variables were categorized into two empirical factors: (i) usage profile (average daily use of Internet and reason for using Internet) and (ii) usage pattern (average daily use of Internet for communication services, average daily use of Internet for information services and average daily use of Internet for electronic services). For this purpose, a survey was conducted among employees from public and private sector organizations. Interestingly, the results indicated that gender and sector both have significant impact on average daily use of Internet for communication services. This impact is significant for gender on average daily use of Internet for information services and for sector on average daily use of Internet. Another interesting finding is that there is no significant predictive effect of gender and sector on the reason for using Internet.Editorial Citation - Scopus: 1Quality and Reliability Engineering: Trends and Future Directions(Graz Univ Technolgoy, inst information Systems Computer Media-iicm, 2018) Mishra, Alok; Khatri, Sunil Kumar; Kapur, P. K.; Kumar, Uday; Software Engineering[No Abstract Available]Article Citation - WoS: 1Citation - Scopus: 1Internet of Things (iot) and Artificial Neural Networks Towards Water Pollution Forecasting(Middle Pomeranian Sci Soc Env Prot, 2020) Ibrahim, Thaer; Mishra, Alok; Software EngineeringWater could be some-times a source of danger on people's lives and property. Although it is one of the most important elements of life on this planet. This article define the threat of water pollution in Tigris River in Iraq. by collecting a data that generated by sensors that installed in a water pollution sensing project in Baghdad city, also this article aimed to detect and analyze the behavior of water environment. It is an effort to predict the threat of pollution by using advanced scientific methods like the technology of Internet of Things (IoT) and Machine learning in order to avoid the threat and/or minimize the possible damages. This can be used as a proactive service provided by E-governments towards their own citizens.Article Citation - WoS: 7Citation - Scopus: 8A Global Software Inspection Process for Distributed Software Development(Graz Univ Technolgoy, inst information Systems Computer Media-iicm, 2012) Mishra, Deepti; Mishra, Alok; Computer Engineering; Software EngineeringGlobally distributed software development is an established trend towards delivering high-quality software to global users at lower costs. The main expected benefits from distributed software development are improvements in development time efficiency, being close to the customers and having flexible access to greater and less costly resources. Organizations require to use their existing resources as effectively as possible, and also need to employ resources on a global scale from different sites within the organization and from partner organization throughout the world. However, distributed software development particularly face communication and coordination problems due to spatial, temporal and cultural separation between team members. Ensuring quality issues in such projects is a significant issue. This paper presents global software inspection process in the distributed software development environment towards quality assurance and management.Article Citation - WoS: 1Citation - Scopus: 1Statistical Usage Testing at Different Levels of Testing(Graz Univ Technolgoy, inst information Systems Computer Media-iicm, 2018) Kaur, Kamaldeep; Khatri, Sunil Kumar; Mishra, Alok; Datta, Rattan; Software EngineeringStatistical Usage Testing (SUT) is the testing technique defined in Cleanroom Software Engineering model [Runeson, 93]. Cleanroom Software Engineering model is a theory based and team oriented model that is based on development and certification of software in increments using statistical quality control [Linger 96]. SUT is a black box testing technique and concentrates on how the software completes its required function from the user's perspective [Runeson, 93]. SUT is carried out by developing usage models and assigning usage probabilities. Testing is carried out on usage models by performing statistical tests which are random sequences [Trammel 95]. Statistical testing can be viewed as a statistical experiment where random test cases are selected from all the usage models [Trammel 95]. This paper demonstrates the process and benefits of applying SUT at different levels of testing. Levels of testing include Unit level, Integration level, System level and Acceptance level. SUT is generally performed at System level and Unit testing is not the part of SUT. Unit testing makes it easier to access code and debug human errors. Detecting errors at an early stage helps reducing cost and effort. The paper proposes to allow Unit testing in Cleanroom Software Engineering Model, thus making it more flexible and suitable for varied applications. Unit testing is essentially performed to ensure that the code is working correctly and meets the user specifications [istqb, 15]. Errors may also exist when modules are integrated because of interchange of data and control information between various modules. Integration testing is performed when the modules are combined together to check their behaviour and functionality after integration. Once the Integration testing phase gets successfully completed, System testing is performed on the whole system [test-institute, 15]. The paper makes use of Student record software to demonstrate the process of performing SUT at different levels. In addition to performing SUT at System level, this paper helps in understanding the advantages of applying SUT at Unit level and Integration level.Article Citation - WoS: 2Citation - Scopus: 5Measuring Project and Quality Aspects in Agile Software Development(Drunpp-sarajevo, 2012) Mishra, Deepti; Balcioglu, Eda; Mishra, Alok; Computer Engineering; Software EngineeringConstructivism is a cognitive theory that emphasizes that learners construct new knowledge by rearranging and refining their existing knowledge. Agile :software development methods follows this approach of learning as software is developed in short iterations and agile team incorporated all new knowledge gained through feedbacks from preceeding iterations. Agile software development methods are different from traditional software development methods and therefore, metrics proposed for projects using traditional software development methods are not fit to use in agile software development projects. In this paper, new metrics are proposed that can measure the progress and quality of the Product in agile software development projects. The proposed metrics are also compared with existing agile metrics.Article Citation - WoS: 11Citation - Scopus: 16Improving Baggage Tracking, Security and Customer Services With Rfid in the Airline Industry(Budapest Tech, 2010) Mishra, Deepti; Mishra, Alok; Computer Engineering; Software EngineeringRadio frequency identification (RFID) has been identified as one of the ten greatest contributory technologies of the 21(st) Century. This technology has found a rapidly growing market, and an increasing variety of enterprises are employing RFID to improve the efficiency of their operations and to gain competitive advantage. In the aviation industry, major airports/airlines have been looking for the opportunity to adopt RFID in the area of baggage handling for a long time. Many pilot tests have been done at numerous US., European, and Hong Kong airports. RFID tags were found to be far more accurate than bar codes, and their performance was also measured to be well above that of bar codes. This paper presents the state of RFID adoption planning, architecture and implementation at a major airline, with a special focus on improved services due to improved baggage handling, on increased airport/airline security and on frequent flier program services. This is accomplished by integrating RFID technology together with networking and database technologies.Editorial Citation - WoS: 3Citation - Scopus: 3Distributed Development of Information System J.ucs Special Issue(Graz Univ Technolgoy, inst information Systems Computer Media-iicm, 2012) Mishra, Alok; Munch, Jurgen; Mishra, Deepti; Computer Engineering; Software Engineering[No Abstract Available]
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