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Article Citation - WoS: 2Citation - Scopus: 8It Service Management (itsm) Education and Research: Global View(Tempus Publications, 2015) Yazici, Ali; Mishra, Alok; Kontogiorgis, Paul; Software EngineeringThis article provides an overview of Information Technology Service Management (ITSM) and investigates the education and research activities in this discipline from a global perspective. The objectives of the study are to inform the training organizations (e.g., universities, training institutes) on the current status of the educational activities in ITSM at undergraduate and graduate levels; and to guide the researchers by providing quantitative data on the research activities conducted in the field. In the educational arena, the statistical data showed that, stand-alone undergraduate/graduate programs are becoming popular among the high school graduates with elevated expectations of the market place, in addition to the appreciation of the IT service management area by the IT sector and the public. The results of the research findings provide guidelines for curriculum developers in the design and implementation of courses for the de facto interdisciplinary ITSM degree/certificate training programs and motivate and guide the researchers by providing the most recent quantitative data on the ITSM field. It is one of the first studies to provide education and research trends in ITSM area. The present study adds to this important stream of emerging research area and contributes by advancing the understanding of ITSM education and research issues. This paper advances the current state of knowledge on ITSM education and explores recent research trends in this area which is becoming standard towards providing quality IT services in enterprises.Article Citation - WoS: 3Citation - Scopus: 3Online Learning Perceptions Amid Covid-19 Pandemic: the Engineering Undergraduates' Perspective(Tempus Publications, 2022) Eryilmaz, Meltem; Kalem, Guler; Kilic, Hurevren; Tirkes, Guzin; Topalli, Damla; Turhan, Cigdem; Yazici, Ali; Information Systems Engineering; Computer Engineering; Software EngineeringThe COVID-19 pandemic caused face-to-face education in just about all universities worldwide to shift to online education. For most students, this educational model was a compulsory first experience. In this study, the survey results are analyzed and discussed related to a group of students in the Engineering Faculty of a university in Turkey regarding their online education perceptions. Briefly summarized, the findings of the study indicate that: (a) most of the students still prefer face-to-face learning, which is also favored if accompanied by distance learning; (b) the concentration level of the students has dropped due to the concerns about the COVID-19 pandemic which affects their learning negatively; and (c) around half of the students participating in the study feel that the online exams conducted without a secure exam software, is considered unsafe. Additionally, the study's results were further extended to evaluate the questionnaire results and reported along with the suggestions of necessary actions in emergency online learning (EOL).Article Citation - WoS: 12Citation - Scopus: 16Teaching Parallel Computing Concepts Using Real-Life Applications(Tempus Publications, 2016) Yazici, Ali; Mishra, Alok; Karakaya, Ziya; Computer Engineering; Software EngineeringThe need to promote parallel computing concepts is an important issue due to a rapid advance in multi-core architectures. This paper reports experiences in teaching parallel computing concepts to computer and software engineering undergraduates. By taking a practical approach in delivering the material, students are shown to grasp the essential concepts in an effective way. This has been demonstrated by implementing small projects during the course, such as computing the sum of the terms of a geometric series using pipelines, solving linear systems by parallel iterative methods, and computing Mandelbrot set (fractal). This study shows that, it is useful to provide real-life analogies to facilitate general understanding and to motivate students in their studies as early as possible via small project implementations. The paper also describes an overall approach used to develop students' parallel computing skills and provides examples of the analogies employed in conjunction with the approach described. This approach is also assessed by collecting questionnaires and learning outcome surveys.
