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Article Citation - WoS: 3Citation - Scopus: 7Erp System Implementation in Fmcg Sector(Univ Osijek, Tech Fac, 2010) Mishra, Alok; Mishra, Deepti; Computer Engineering; Software EngineeringToday's businesses have become extremely complex. Enterprise Resource Planning (ERP) systems can help enterprises to reduce operating costs, generate more accurate forecasts of demand, accelerate production cycles and enhance customer service. This paper reports challenges, opportunities and outcome of ERP implementation in a top Fast Moving Consumer Goods (FMCG) house in South-East Asia with diversified interests in varied businesses. This study will facilitate the understanding of the transition, constraints and implementation of ERP in this sector and also provide guidelines from lessons learned in this regard to researchers and practising managers.Article Citation - WoS: 2Citation - Scopus: 8It Service Management (itsm) Education and Research: Global View(Tempus Publications, 2015) Yazici, Ali; Mishra, Alok; Kontogiorgis, Paul; Software EngineeringThis article provides an overview of Information Technology Service Management (ITSM) and investigates the education and research activities in this discipline from a global perspective. The objectives of the study are to inform the training organizations (e.g., universities, training institutes) on the current status of the educational activities in ITSM at undergraduate and graduate levels; and to guide the researchers by providing quantitative data on the research activities conducted in the field. In the educational arena, the statistical data showed that, stand-alone undergraduate/graduate programs are becoming popular among the high school graduates with elevated expectations of the market place, in addition to the appreciation of the IT service management area by the IT sector and the public. The results of the research findings provide guidelines for curriculum developers in the design and implementation of courses for the de facto interdisciplinary ITSM degree/certificate training programs and motivate and guide the researchers by providing the most recent quantitative data on the ITSM field. It is one of the first studies to provide education and research trends in ITSM area. The present study adds to this important stream of emerging research area and contributes by advancing the understanding of ITSM education and research issues. This paper advances the current state of knowledge on ITSM education and explores recent research trends in this area which is becoming standard towards providing quality IT services in enterprises.Article Citation - WoS: 22Citation - Scopus: 31Organizational Issues in Embracing Agile Methods: an Empirical Assessment(Springer india, 2021) Mishra, Alok; Abdalhamid, Samia; Mishra, Deepti; Ostrovska, SofiyaThis study provides empirical evidence to the body of knowledge in Agile methods adoption in small, medium and large organizations in international context. This research explores the factors involved in the adoption of Agile methods in software development organizations. A survey was conducted among Agile professionals to gather survey data from 52 software organizations in seven countries across the world. Statistical techniques are applied towards empirical assessment. Organizational culture, team structure and management support are found to be crucial success factors whereas lack of management support, a large organization size and traditional organizational culture are found to be detrimental for the adoption of Agile approach in an organization. The selection of an appropriate Agile method depends on the project size and, for each size, there are specific methods preferred by different enterprises. Providing better control over the work is viewed as the primary advantage of the Agile methods within large and small organizations, while for the medium-size organizations, the priority is switched to coping with changing user requirements. Majority of the respondents did not consider embracing agile methods as a reason for project failure which indicates that Agile methods are, indeed, beneficial.Editorial Citation - Scopus: 1Quality and Reliability Engineering: Trends and Future Directions(Graz Univ Technolgoy, inst information Systems Computer Media-iicm, 2018) Mishra, Alok; Khatri, Sunil Kumar; Kapur, P. K.; Kumar, Uday; Software Engineering[No Abstract Available]Article Citation - WoS: 7Citation - Scopus: 8A Global Software Inspection Process for Distributed Software Development(Graz Univ Technolgoy, inst information Systems Computer Media-iicm, 2012) Mishra, Deepti; Mishra, Alok; Computer Engineering; Software EngineeringGlobally distributed software development is an established trend towards delivering high-quality software to global users at lower costs. The main expected benefits from distributed software development are improvements in development time efficiency, being close to the customers and having flexible access to greater and less costly resources. Organizations require to use their existing resources as effectively as possible, and also need to employ resources on a global scale from different sites within the organization and from partner organization throughout the world. However, distributed software development particularly face communication and coordination problems due to spatial, temporal and cultural separation between team members. Ensuring quality issues in such projects is a significant issue. This paper presents global software inspection process in the distributed software development environment towards quality assurance and management.Article Citation - WoS: 1Citation - Scopus: 1Statistical Usage Testing at Different Levels of Testing(Graz Univ Technolgoy, inst information Systems Computer Media-iicm, 2018) Kaur, Kamaldeep; Khatri, Sunil Kumar; Mishra, Alok; Datta, Rattan; Software EngineeringStatistical Usage Testing (SUT) is the testing technique defined in Cleanroom Software Engineering model [Runeson, 93]. Cleanroom Software Engineering model is a theory based and team oriented model that is based on development and certification of software in increments using statistical quality control [Linger 96]. SUT is a black box testing technique and concentrates on how the software completes its required function from the user's perspective [Runeson, 93]. SUT is carried out by developing usage models and assigning usage probabilities. Testing is carried out on usage models by performing statistical tests which are random sequences [Trammel 95]. Statistical testing can be viewed as a statistical experiment where random test cases are selected from all the usage models [Trammel 95]. This paper demonstrates the process and benefits of applying SUT at different levels of testing. Levels of testing include Unit level, Integration level, System level and Acceptance level. SUT is generally performed at System level and Unit testing is not the part of SUT. Unit testing makes it easier to access code and debug human errors. Detecting errors at an early stage helps reducing cost and effort. The paper proposes to allow Unit testing in Cleanroom Software Engineering Model, thus making it more flexible and suitable for varied applications. Unit testing is essentially performed to ensure that the code is working correctly and meets the user specifications [istqb, 15]. Errors may also exist when modules are integrated because of interchange of data and control information between various modules. Integration testing is performed when the modules are combined together to check their behaviour and functionality after integration. Once the Integration testing phase gets successfully completed, System testing is performed on the whole system [test-institute, 15]. The paper makes use of Student record software to demonstrate the process of performing SUT at different levels. In addition to performing SUT at System level, this paper helps in understanding the advantages of applying SUT at Unit level and Integration level.Article Citation - WoS: 5Citation - Scopus: 5Managing Requirements in Market-Driven Software Project: Agile Methods View(Univ Osijek, Tech Fac, 2010) Mishra, Deepti; Mishra, Alok; Computer Engineering; Software EngineeringTime-to-market and insufficient initial requirements are two significant challenges that make managing requirements for market-driven software projects different from custom-made software projects. These challenges can be resolved by using agile software development methodologies for market-driven software development as agile methods put emphasis on a dynamic approach for requirement engineering which works closely with an iterative release cycle. In this study, dynamic requirement engineering approach of Agile methods was used for the successful implementation of market-driven complex software project.Article Citation - WoS: 1Citation - Scopus: 2Software Evolution in Turkey(Univ Osijek, Tech Fac, 2016) Mishra, Alok; Yazici, Ali; Cetin, SemihAccording to a recent Gartner report, Turkey is now to be considered in one of the world's outsourcing destinations since it has secured its place in the list of top 30 countries for Information Technology ( IT), and offshore services. In the last decade, the country has made excellent progress in the software sector, and this is reflected in the rise of its exports to many countries. In this article, we present an overview of advancement of Turkey's software sector, including current trends in software process, testing, quality, and the adoption of agile methods along with techno parks and incentives provided by the government.Editorial Citation - WoS: 5Citation - Scopus: 12Future Directions in Agile Research: Alignment and Divergence Between Research and Practice(Wiley, 2017) Mishra, Alok; Garbajosa, Juan; Wang, Xiaofeng; Bosch, Jan; Abrahamsson, Pekka[No Abstract Available]Article Citation - WoS: 22Risk Analysis of Global Software Development and Proposed Solutions(Korema, 2010) Yu, Liguo; Mishra, AlokGlobal software development is becoming a widely accepted practice in software industry While benefits of global software development have been identified and publicized, potential risks have not been fully investigated and addressed. This paper analyzes the impacts of globalization on software development, especially its long term impact on software product quality and software industry competitiveness. This issue is rather critical for prominent software providers Potential solutions are discussed to address these issues in order to reduce the risk and take advantage of the benefits of global software development.

