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Author: Hacaloglu, TunaPublisher: Springer international Publishing Ag

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    Users' Behavioral Strategies Toward Mobile App Problems: Fight or Flight
    (Springer international Publishing Ag, 2019) Inal, Yavuz; Hacaloglu, Tuna
    In this paper, we identify two distinct behavioral strategies for dealing with problems encountered in the use of mobile apps - fight or flight. In the fight strategy, individuals do not give up using an app when faced with a problem; rather, they experiment with different ways to cope with that problem, whereas the flight strategy refers to the user's decision to uninstall an app when they encounter a problem and/or their intention to use an alternative app. These strategies were identified from an analysis of documents, which forty-two users reported, and can be used to understand how users deal with encountered problems. The participants were asked to use a mobile app of their choice for one week and report the behavioral strategies they utilized to counter problems they experienced. According to the findings obtained from content analysis, the most reported complaints concerned the categories of interface design, functional error, feature request, and feature removal. The participants who complained about functional errors, frustrating features, and slow application speed stopped using the app (flight behavior) whereas those that were dissatisfied with the interface, a missing feature or the content of the app continued to use the app and tried to overcome the problems (fight behavior).
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    Citation - WoS: 1
    Citation - Scopus: 3
    A Software Development Process Model for Cloud by Combining Traditional Approaches
    (Springer international Publishing Ag, 2015) Hacaloglu, Tuna; Eren, P. Erhan; Mishra, Deepti; Mishra, Alok
    Even though cloud computing is a technological paradigm that has been adopted more and more in various domains, there are few studies investigating the software development lifecycle in cloud computing applications and there is still not a comprehensive software development process model developed for cloud computing yet. Due to the nature of cloud computing that is completely different from the traditional software development, there is a need of suggesting process models to perform the software development systematically to create high quality software. In this study, we propose a new conceptual Software Development Life Cycle Model for Cloud Software Development that incorporates characteristics of different process models for traditional software development. The proposed model takes traditional model's specific characteristics into account and also considers cloud's specific nature i.e. advantages and challenges as well.