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Article Citation - WoS: 6Citation - Scopus: 6Effects of Window Proximity on Perceptions of Employees in the Call Center Offices(Emerald Group Publishing Ltd, 2020) Yildirim, Kemal; Ozkan, Aysen; Gunes, Elif; Mestan, AhmetPurpose The purpose of this study is to determine the effects of window proximity on perceptions of employees in the call center offices. Design/methodology/approach A semantic differential scale composed of nine bipolar adjectives, four of which dealt with "planning," three of "privacy," while the rest measured "lighting" was applied for evaluation. In total, 92 employees at the TEPE Call Center in the Bilkent District, Ankara, Turkey participated in the research. Findings The results showed that window proximity directly affected the call center employees' perceptions. In addition, a positive approach was even less affected when the location of the workstation was more at the inner part of the workspace. On the contrary, workstations in front of the window were evaluated more positively, presumably because the employees were happy at feeling roomy and by giving them a higher level of privacy, while also minimizing distractions and interruptions. It was also found that call center employees with secondary education responded more positively than higher educated employees. Originality/value This study presents suggestions that would be useful for increasing the working and solution-focused perceptual performance values in call center environments from the new generation of work areas. They should be appropriate for the psychological and physical needs of employees in twenty-first-century communication environments, especially in spatial environments and for the suitability of the technological equipment used.Article Citation - WoS: 42Citation - Scopus: 47Color-Emotion Associations in Interiors(Wiley, 2020) Gunes, Elif; Olgunturk, NilgunEmotional reactions to red, green, blue, and gray colors in a living room were investigated using a self-report measure. Participants first watched a short video of a 3D model of a living room. Next, they were asked to match the living rooms with facial expressions of six basic emotions. The most stated emotions associated for the red room were disgust and happiness, while the least stated emotions were sadness, fear, anger, and surprise; for the green room, neutral and happiness were the most stated emotions, and anger, surprise, fear, and sadness were the least stated ones; for the blue room, neutral was the most stated emotion, while the least stated emotions were anger and surprise. Neutral, disgust, and sadness were the most stated emotions for the gray room. Gender differences were not found in human emotional reactions to living rooms with different wall colors.
