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  • Article
    Citation - WoS: 10
    Citation - Scopus: 9
    Exploring the Communication Behaviour Among Global Software Development Learners
    (inderscience Enterprises Ltd, 2011) Serce, Fatma Cemile; Swigger, Kathleen M.; Alpaslan, Ferda Nur; Brazile, Robert; Dafoulas, George; Lopez-Cabrera, Victor
    This study examines communication behaviours in global software learning teams. Using a coding scheme developed in previous research (Curtis and Lawson, 2001), the paper characterises communication behaviours of students engaged in a software development project. The paper reports the results of two pilot projects done with students in USA, England, Turkey and Panama. Through content analysis we identify distinct patterns of interactions and examine how these patterns are associated with task, culture, or performance. Our results suggest that communication patterns among global software learners may be related to task type, culture and levels of performance.
  • Conference Object
    Citation - WoS: 4
    Interaction Patterns Among Global Software Development Learning Teams
    (Ieee, 2009) Serce, Fatma Cemile; Serçe, Fatma Cemile; Swigger, Kathleen; Alpaslan, Ferda Nur; Brazile, Robert; Dafoulas, George; Lopez, Victor; Serçe, Fatma Cemile; Information Systems Engineering; Information Systems Engineering
    This paper describes a study of the impact of communication behaviors on the performance of global software teams. Using a content analysis technique developed by [10], the researchers first characterized the asynchronous communications among student teams in Panama, Turkey and the US as they worked to complete a global software development project. Cluster analysis was then used to identify groups with similar communication patterns, which is defined as the proportion of time spent on each of the behaviors. Results suggest that particular patterns of communication behaviors are associated with higher performance. More specifically, it appears that communications related to the "contributing" category seem to have the strongest relationship to high performance.