Competency Trap in Organizational Learning: Turkish E-Government Gateway Application During the COVID-19 Pandemic

Abstract

The purpose of this study is to depict the competency trap in E-Government Gateway Application and its reactions during the COVID-19 pandemic. A case study with the delphi method is carried out to examine Turkish E-Government Gateway Application during COVID-19 pandemic as extraordinary condition. The major finding of the study is, as a virtual organization, Turkish E-Government Gateway Application has dapperly adapted itself without falling into the competency trap during the transition from routine to the time of COVID-19. In the wake of gathering, synthesizing, and summarizing the ideas on the digital interactions from specialists among citizens, government and other government agencies, employees, and business comprehensives, detailed reactions are identified according to governmental agency and institutional courses of action during routine and time of COVID-19. This is the first study unfolding e-governmental solutions without a competency trap within the unexpected, extraordinary condition.