Competency Trap in Organizational Learning: Turkish E-Government Gateway Application During the Covid-19 Pandemic
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Date
2022
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Igi Global
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Abstract
The purpose of this study is to depict the competency trap in E-Government Gateway Application and its reactions during the COVID-19 pandemic. A case study with the delphi method is carried out to examine Turkish E-Government Gateway Application during COVID-19 pandemic as extraordinary condition. The major finding of the study is, as a virtual organization, Turkish E-Government Gateway Application has dapperly adapted itself without falling into the competency trap during the transition from routine to the time of COVID-19. In the wake of gathering, synthesizing, and summarizing the ideas on the digital interactions from specialists among citizens, government and other government agencies, employees, and business comprehensives, detailed reactions are identified according to governmental agency and institutional courses of action during routine and time of COVID-19. This is the first study unfolding e-governmental solutions without a competency trap within the unexpected, extraordinary condition.
Description
YILMAZ, Ayse Asli/0000-0003-1784-7307
ORCID
Keywords
Competency Traps, Delphi Method, E-Govemment Gateway, Organizational Learning
Turkish CoHE Thesis Center URL
Fields of Science
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WoS Q
Scopus Q
Q3
Source
Volume
18
Issue
1
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SCOPUS™ Citations
3
checked on Oct 31, 2025
Web of Science™ Citations
2
checked on Oct 31, 2025
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Sustainable Development Goals
1
NO POVERTY

3
GOOD HEALTH AND WELL-BEING

4
QUALITY EDUCATION

5
GENDER EQUALITY

7
AFFORDABLE AND CLEAN ENERGY

8
DECENT WORK AND ECONOMIC GROWTH

9
INDUSTRY, INNOVATION AND INFRASTRUCTURE

10
REDUCED INEQUALITIES

12
RESPONSIBLE CONSUMPTION AND PRODUCTION

16
PEACE, JUSTICE AND STRONG INSTITUTIONS

17
PARTNERSHIPS FOR THE GOALS

