The synergy between tourism, aviation, and digital transformation: A path to seamless travel experiences

Abstract

This chapter explores the profound impact of digital transformation on the tourism and aviation sectors, highlighting the necessity for a comprehensive digital strategy in response to global changes. The tourism industry, in particular, is undergoing a paradigm shift, leveraging technological advancements such as mobile applications, social media, and digital platforms to enhance customer satisfaction, experience, and overall competitiveness. Within the aviation sector, digital developments span smart maintenance, risk management, air traffic optimization, and customer relations, all aimed at improving operational efficiency and passenger experience. The interconnectedness of tourism and aviation is evident in the increasing role of air travel, accounting for over 52% of global tourist movements. The chapter delves into the historical evolution of this symbiotic relationship, emphasizing the pivotal role of innovations, increased connectivity, and affordability in fostering tourism growth. © 2024, IGI Global. All rights reserved.