Selection of ERP System Using QFD Approach: A Pilot Study From Turkey

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Date

2012

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Acad Conferences Ltd

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Industrial Engineering
(1998)
Industrial Engineering is a field of engineering that develops and applies methods and techniques to design, implement, develop and improve systems comprising of humans, materials, machines, energy and funding. Our department was founded in 1998, and since then, has graduated hundreds of individuals who may compete nationally and internationally into professional life. Accredited by MÜDEK in 2014, our student-centered education continues. In addition to acquiring the knowledge necessary for every Industrial engineer, our students are able to gain professional experience in their desired fields of expertise with a wide array of elective courses, such as E-commerce and ERP, Reliability, Tabulation, or Industrial Engineering Applications in the Energy Sector. With dissertation projects fictionalized on solving real problems at real companies, our students gain experience in the sector, and a wide network of contacts. Our education is supported with ERASMUS programs. With the scientific studies of our competent academic staff published in internationally-renowned magazines, our department ranks with the bests among other universities. IESC, one of the most active student networks at our university, continues to organize extensive, and productive events every year.
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Computer Engineering
(1998)
The Atılım University Department of Computer Engineering was founded in 1998. The department curriculum is prepared in a way that meets the demands for knowledge and skills after graduation, and is subject to periodical reviews and updates in line with international standards. Our Department offers education in many fields of expertise, such as software development, hardware systems, data structures, computer networks, artificial intelligence, machine learning, image processing, natural language processing, object based design, information security, and cloud computing. The education offered by our department is based on practical approaches, with modern laboratories, projects and internship programs. The undergraduate program at our department was accredited in 2014 by the Association of Evaluation and Accreditation of Engineering Programs (MÜDEK) and was granted the label EUR-ACE, valid through Europe. In addition to the undergraduate program, our department offers thesis or non-thesis graduate degree programs (MS).

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Abstract

Today companies face the challenge of increasing competition, expanding markets and rising competition. Many organizations seek to improve their competitiveness by utilizing advanced information technology, such as Enterprise Resource Planning (ERP) systems. Selection of appropriate ERP system is a vital decision for any enterprise in this intense competitive environment. The selection process is complicated since complexity of ERP systems and too many alternatives. Requirements analysis of a software system like ERP is often considered to be one of the most important steps in the software selection process. Quality Function Deployment (QFD) is a methodology to translate customer requirements into the final product or service characteristics. In spite of successful applications of QFD in familiar fields such as product planning, education quality and service quality, the usability of QFD in the selection of software systems have been seen in only few studies. The purpose of the study is to determinethe most important technical attributes of the ERP systems from the end - users' perspective using QFD methodology. The developed framework integrates ERP characteristics obtained from vendors in the market and the list of customer requirements by taking into account the company profile and strategic selection criteria. The solution proposed in this study will support decision makers to manage the early stages of ERP selection according the company's needs.

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Keywords

software selection process, Enterprise Resource Planning (ERP), Quality Function Deployment (QFD)

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Source

3rd International Conference on Information Management and Evaluation (ICIME) -- APR 16-17, 2012 -- Atilim Univ, Performance Management & Applicat Res Ctr, Ankara, TURKEY

Volume

Issue

Start Page

63

End Page

68

URI

https://hdl.handle.net/20.500.14411/8652

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