Workplace Bullying, Psychological Distress, Job Performance and Employee Creativity: the Moderating Effect of Psychological Resilience

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2023

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Routledge Journals, Taylor & Francis Ltd

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Tourism Management
The aim of Atılım University Department of Tourism Management is to train tourism managers who are able to compete at an international level by offering quality education opportunities. Graduates employed as managers in the fields of accommodation, travel, catering, gastronomy, transportation, congress, conference organization begin their professional life while they are still interns. The academic staff consists of faculty members who are experts in their field, as well as sector professionals. With five years of education including the preparatory English courses offered, the courses of the department are in English. The course program consists of applied and theoretical courses devised with respect to the global trends in tourism. Students perform their internship studies at hotel chains, A-Class travel agencies and professional tourism companies. Our Department is in contract with universities abroad within the scope of the Erasmus student Exchange program. With its quality of education documented by TURAK (Tourism Education, Evaluation and Accreditation Board), Atılım university Department of Tourism Management is the first undergraduate program in Turkey to hold the accreditation.

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Abstract

This study tests a model exploring the direct effect of workplace bullying on employee creativity and performance using psychological distress as the mediator and psychological resilience as the moderator based on the JD-R theory. PLS-SEM was applied to analyze data collected from both employees and supervisors of 4 - and 5-star hotels. The main findings reveal that workplace bullying affects employee creativity negatively, and psychological distress positively. While psychological distress has a negative effect on employee creativity, the latter exerts a significantly positive effect on job performance. Resilience moderates the relationships between workplace bullying and employee creativity, and psychological distress and employee creativity. This study makes a significant, original contribution to the hospitality literature as it is the first to investigate the moderator role of psychological resilience on employee creativity and performance in reaction to bullying behavior.

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Küçükergin, Kemal Gürkan/0000-0003-3761-4340; De Vita, Glauco/0000-0001-6679-9474
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Küçükergin, Kemal Gürkan ORCID logo
De Vita, Glauco ORCID logo

Keywords

Workplace bullying, psychological distress, employee creativity, job performance, resilience

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Volume

43

Issue

5-6

Start Page

336

End Page

357

URI

https://doi.org/10.1080/02642069.2022.2147514
 https://hdl.handle.net/20.500.14411/2599

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