Browsing by Author "Küçükergin, Kemal Gürkan"

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Citation Count: 1
Acceptance of Educational Use of AI Chatbots in the Context of Self-Directed Learning with Technology and ICT Self-Efficacy of Undergraduate Students
(Taylor & Francis inc, 2024) Esiyok, Elif; Gokcearslan, Sahin; Kucukergin, Kemal Gurkan; Tourism Management; Public Relations and Advertising
For long now, the use of Artificial Intelligence (AI) chatbots in higher education to support and engage learners in classroom learning activities has been attracting the attention of researchers. The acceptance of this technology for learning purposes is indicative of learners' intentions and actual use in the future. Hence, this study aims to test the educational use of AI chatbots in the context of self-directed learning with technology (SDLT) along with information and communication technology (ICT) self-efficacy, using the extended Technology Acceptance Model (TAM). The study involved 414 undergraduate students, and the research model was tested by utilizing the Partial Least Square Structural Equation Model (PLS-SEM). The results indicate that ICT self-efficacy affects only the perceived ease of use (PEU), whereas PEU and perceived usefulness have a positive effect on the intention to use AI chatbots. Moreover, SDLT is shown to affect both the intention and the actual use of AI chatbots. As such, it is suggested - among other notes - that universities update their curricula and activities to support SDLT, and also organize activities in order to increase ICT self-efficacy among students.
Aile işletmelerinde karşılaşılan kuşak çatışmaları
(2023) Tan, Ali Berkay; Küçükergin, Kemal Gürkan; Tourism Management
Aile ve şirket terimleri ayrı ayrı incelenirse kendi içlerinde farklı şartları, gereksinimleri ve görevlerinin olduğu görülebilir. Bu iki farklı kavramın iç içe geçmesiyle aile şirketleri ortaya çıkmaktadır. Fakat bu birleşme sonucu, her iki kavramın da kendi içlerinde görülen çatışmalar bu sefer ortak bir paydada toplanmış olmaktadır. Bu ortak payda ise yeni sorunların ve çatışmaların meydana gelmesine yol açabilmektedir. Bu çatışmaların yönetilmesi ve en doğru çözüm yolunun bulunması gerekmektedir. Bu çalışmanın amacı, aile işletmelerinde görülen kuşak çatışmalarının yarattığı sorunlar ve bu sorunlara çözüm bulmak için izlenebilecek yolları araştırmaktır. Bu çalışmada yüz yüze görüşme yöntemi ile nitel veriler toplanmıştır. Toplamda 5 aile işletmesinden 10 birey ile görüşme yapılmıştır. Görüşmeler işletmelerin çalışma ofislerinde gerçekleştirilmiştir. Görüşme sırasında kuşakların birbirlerinin cevaplarını duymamaları için teker teker mülakat yapılmıştır. Mülakat soruları sayesinde kuşakların birbirlerinden beklentileri, motivasyon kaynakları, aile hayatı ile iş hayatının birbirinden ne derece etkilendiği ve gelecek nesillere yönetimin devri gibi konularda hakim olan genel görüşün tespit edilmesi sağlanmıştır. Mülakat sonuçlarına göre görüşme yapılan aile işletmelerinde aidiyet duygusunun yüksek olduğu ve karşılaşılan çatışmaların artmadan saygı ve hoşgörü davranışları ile çözüldüğü anlaşılmıştır. Genel olarak alt kuşak katılımcıların çalıştıkları işten memnun oldukları ve geçmişe dönme şanları olsa tekrardan aynı şekilde aile işletmesinde görev alacaklarını belirtmişlerdir. Araştırmanın Ankara ilinde yapılması, sadece 1. ve 2. kuşaktan kişilerle görüşme yapılabilmesi ve küçük aile işletmelerinin incelenmesi araştırmanın sınırlılıklarını oluşturmaktadır.
Algılanan risklerin online alışveriş niyeti üzerindeki etkisi: Ankara örneği
(2023) Hlaıchı, Alaa Al; Küçükergin, Kemal Gürkan; Tourism Management
Bu araştırma, Türk tüketicilerinin çevrimiçi satın alma niyetleri üzerinde finansal risk, kalite riski ve teslimat riskinin etkisini araştırmaktadır. Çalışmada, katılımcıların kendi yanıtlarını sağladıkları bir anket ve kolayda örnekleme yöntemini kullanarak 300 Türk tüketiciden ampirik veri toplanmıştır. Bu araştırmada finansal riskin, kalite riskinin ve teslimat riskinin çevrimiçi satın alma niyeti üzerinde bir etkisinin olduğu öne sürülmektedir. Bu risk unsurlarının satın alma eğilimi üzerinden olumsuz bir etkisinin olduğu tespit edilmiştir. Sonuçlar, çevrimiçi alışverişle ilgili algılanan riskin değerlendirilmesi ve ele alınması için önemli bir çerçeve sunmakta ve potansiyel olarak Türk tüketicilerin katılımının artmasına ve e-ticaret alanındaki algısal noksanlıkların azalmasına katkı sağlamaktadır. Anahtar Sözcükler: Algılanan risk, çevrimiçi alışveriş, alışveriş niyeti, Türk tüketicisi, E-ticaret.
Citation Count: 14
Analyzing the role of constraints and motivations behind traveling in the prediction of destination choice: Evidence from PLS-SEM and fsQCA
(Wiley, 2021) Kucukergin, Kemal Gurkan; Caliskan, Caner; Dedeoglu, Bekir Bora; Birinci, Muhammet Cenk; Tourism Management
This study aims to examine the relationship among travel constraints, travel motivations, and destination choice via a multi-method approach. For this purpose, two studies and two analysis tools-PLS-SEM and fsQCA-were employed to conduct examinations in the context of two different target destinations (France and China). Findings revealed that travel constraints and travel motivations generally influenced destination choice. However, it was found that PLS-SEM and fsQCA results were not compatible for some relationships. In light of this and further findings, it was observed that the matter of destination choice is complex by nature.
Citation Count: 15
Are emotions contagious? Developing a destination social servicescape model
(Elsevier, 2019) Kucukergin, Kemal Gurkan; Uygur, Selma Meydan; Tourism Management
[No Abstract Available]
Citation Count: 4
Are tourists afraid of the unknown? Examining the role of travel constraints and tourist xenophobia with symmetric and asymmetric perspectives
(Elsevier Science inc, 2023) Dedeoglu, Bekir Bora; Bogan, Erhan; Kucukergin, Kemal Gurkan; Birinci, Muhammet Cenk; Tourism Management
This study aims to investigate the role of tourists' xenophobia and travel constraints in terms of affecting image and choice of a given destination within the framework of generations. Although many existing studies have examined destination preference from different perspectives, the lack of analyses with specific references to generations and tourist xenophobia is striking. Therefore, it is believed that studying these structures on the basis of the complexity perspective paves the way for providing specific suggestions to researchers and destination management organizations. To this end and specifically, this study endeavors to reveal the importance of ele-ments influencing the intention of potential Turkish tourists to visit France as a target destination using sym-metric and asymmetric models.
Citation Count: 0
Booking.com Issue for Small Businesses in Turkey
(2020) Kılıçlar, Arzu; Küçükergin, Fulden Nuray; Aysen, Esin; Küçükergin, Kemal Gürkan; Tourism Management
Purpose – Established in Amsterdam in 1996, Booking.com has become one of the world's largesttravel e-commerce companies from a small Dutch venture. Booking.com offers its users access tomany accommodation facilities around the world. In this respect, the small accommodation facilitiesin many parts of the world which registered to the booking.com system and have the opportunityto reach the consumer on the other side of the world.Design/methodology/approach – Çeşme i s a small p rovince o f İ zmir, w hich i s f amous f or itswindsurf center, lodgings, and boutique hotels. These small hotels give services with few rooms ina warm atmosphere. Remarkably most of the owner/business exploiter of these small hotels doesthe most of the work of his/her hotels. Moreover, also they are the travel agency of themselves andhad been using Booking.com.Findings – However, it was restricted to use Booking.com in domestic reservations on 30 March2017 in Turkey. Due to the restriction of Booking.com in Turkey, many small businesses have beenadversely affected by this situation. This restriction has put these businesses into trouble in terms ofmarketing, especially since the service providers that are equivalent to the services provided byBooking.com are not fully efficient at that time.Discussion – This study aims to reveal the effects of booking.com restriction in Turkey,Çeşme/Alaçatı via interview method. In this study, it was interviewed with 12 hotel owner/businessexploiter in Çeşme/Alaçatı in 2017 and 2018 to reveal the problems of Booking.com’s domesticrestriction. It has seen that Booking.com restriction has various adverse effects on small businessesin Çeşme/Alaçatı.
Çevre bilinci, gelecek kaygısı ve minimalizm'in sürdürülebilir tüketim davranışı üzerindeki etkisi
(2024) Yurdakul, Didem; Küçükergin, Kemal Gürkan; Tourism Management
Bu araştırmanın amacı; çevre bilinci, gelecek kaygısı ve minimalizmin sürdürülebilir tüketim davranışı üzerindeki etkisini ve sürdürülebilir tüketim davranışının demografik özelliklere göre dağılımını belirlemektir. Bu amaç ile Ankara İlinde yaşayan 18 yaş üzerindeki 305 kişiden çevrimiçi olarak anket yöntemiyle veri toplanmıştır. Araştırmanın sonucuna göre çevre bilinci ve minimalizmin sürdürülebilir tüketim davranışı üzerinde anlamlı ve pozitif yönlü ilişkisi olduğu, gelecek kaygısının ise sürdürülebilir tüketim davranışı üzerinde etkili olmadığı sonucuna varılmıştır.
Citation Count: 1
Community Development, Frustration and Overtourism
(Emerald Group Publishing Ltd., 2021) Koç,B.; Küçükergin,K.G.; Tourism Management
Tourism and community development are two complementary variables. There are many studies in the literature examining the effects of tourism on society. However, the number of studies focussing on the subject from the perspective of overtourism is still very limited. Although a shrinking in tourism demand is estimated for the next few years due to Covid-19, it is expected that the sector will face an even more intense tourist boom around the world after this health crisis. Therefore, the phenomenon of overtourism remains important. In this context, a conceptual examination was made in the current chapter regarding the observed and possible effects of tourism density on communities. The existing literature clearly shows that being successful in the long term is impossible with a tourism plan that uses natural resources, infrastructure facilities and traditional values of the region to create tourist demand but ignores the wishes and well-being of the community residents. © 2021 by Emerald Publishing Limited.
COVID-19 pandemisi sırasında uzaktan çalışmayı etkileyen faktörleri belirleme ve önceliklendirme
(2023) Malekı, Samın; Küçükergin, Kemal Gürkan; Tourism Management
Bu tezin amacı, COVID-19 pandemisi bağlamında Türk şirketlerinde uzaktan çalışmayı etkileyen faktörleri belirlemek ve önceliklendirmektir. Etkili faktörlerin belirlenmesi, literatür taraması ve araştırmanın teorik modelini oluşturmak için bulanık Delphi yönteminin uygulanması yoluyla gerçekleştirilmiştir. Bulgular, Türkiye'de özel firmalarda uzaktan çalışan 86 kişiden elde edilen bilgilerle analitik hiyerarşi süreci (AHP) yöntemi kullanılarak önceliklendirilmiştir. Sonuçlar, eğitim boyutunda eğitim kursları düzenleme, portal üzerinden eğitim ve personel uzmanlığını araştırmanın önemli olduğunu göstermiştir. Bireysel boyutta önemli faktörler arasında iş ahlakı, sorumluluk ve dürüstlük yer alırken, teknoloji bilgi ve iletişim altyapısı boyutunda yazılım altyapısı, bilgi altyapısı ve donanım altyapısının önemli olduğu görülmüştür. Son olarak, kültürel boyutun önemli faktörleri arasında insanlar arasında katılım kültürü geliştirmek, firma kültürü, çalışanları kabul etmeye hazır olmak ve yöneticilerin işleri başkalarına devretmeye hazır olmaları yer almaktadır.
Citation Count: 10
Does a highly standardized international advertising campaign contribute to the enhancement of destination image? Evidence from Turkey
(Emerald Group Publishing Ltd, 2023) Uner, M. Mithat; Karatepe, Osman M.; Cavusgil, S. Tamer; Kucukergin, Kemal Gurkan; Business; Tourism Management
PurposeDoes a highly standardized international advertising campaign enhance destination image? Drawing evidence from Turkey's Home Global Image Campaign, the authors investigate this fundamental question. This would help the authors to understand whether there are significant differences in cognitive and affective image among tourist groups in Europe in a destination where there is a highly standardized international advertising campaign.Design/methodology/approachData collected from British, German, French and Italian tourists through the official Twitter account of the Turkish Ministry of Culture and Tourism (TMCT) were used to carry out the quantitative analysis. Analysis of variance test was performed to assess the differences in nationalities. The Scheffe test was also applied as a post hoc comparison.FindingsCognitive image attributes such as "good value for money," "good climate," "interesting and friendly people," "beautiful scenery and natural attractions," "interesting cultural attractions," "appealing local food (cuisine)" and "hygiene and cleanliness" are found to be less favorable in the perceptions of French tourists than those of British, German and Italian tourists. British, German and Italian tourists perceive Turkey as a more pleasant destination than French tourists. Overall, the findings suggest that a highly standardized international advertising campaign fails to boost the destination image for all nationalities.Practical implicationsThe TMCT officials should use the adaptation strategy in international advertising campaigns since the findings denote that the "one-size-fits all" approach is problematic. The TMCT should support and promote environmental sustainability efforts and green hotel practices to attract more tourists and use them in different communication channels.Originality/valueAssessment of affective and cognitive destination images (differences) is still an unresolved issue in the destination management and marketing literature. It seems that there is no empirical study investigating the cognitive and affective image attributes of a destination based on standardization versus adaptation approaches. This paper makes a contribution to the current literature by demonstrating that using the same image campaign in different markets is a practice that fails to achieve the intended goals.
Citation Count: 9
Does a highly standardized international advertising campaign contribute to the enhancement of destination image? Evidence from Turkey
(Emerald Group Publishing Ltd, 2022) Uner, M. Mithat; Karatepe, Osman M.; Cavusgil, S. Tamer; Kucukergin, Kemal Gurkan; Business; Tourism Management
Purpose - Does a highly standardized international advertising campaign enhance destination image? Drawing evidence from Turkey's Home Global Image Campaign, the authors investigate this fundamental question. This would help the authors to understand whether there are significant differences in cognitive and affective image among tourist groups in Europe in a destination where there is a highly standardized international advertising campaign. Design/methodology/approach - Data collected from British, German, French and Italian tourists through the official Twitter account of the Turkish Ministry of Culture and Tourism (TMCT) were used to carry out the quantitative analysis. Analysis of variance test was performed to assess the differences in nationalities. The Scheffe test was also applied as a post hoc comparison. Findings - Cognitive image attributes such as "good value for money," "good climate," "interesting and friendly people," "beautiful scenery and natural attractions," "interesting cultural attractions," "appealing local food (cuisine)" and "hygiene and cleanliness" are found to be less favorable in the perceptions of French tourists than those of British, German and Italian tourists. British, German and Italian tourists perceive Turkey as a more pleasant destination than French tourists. Overall, the findings suggest that a highly standardized international advertising campaign fails to boost the destination image for all nationalities. Practical implications -The TMCT officials should use the adaptation strategy in international advertising campaigns since the findings denote that the "one-size-fits all" approach is problematic. The TMCT should support and promote environmental sustainability efforts and green hotel practices to attract more tourists and use them in different communication channels. Originality/value - Assessment of affective and cognitive destination images (differences) is still an unresolved issue in the destination management and marketing literature. It seems that there is no empirical study investigating the cognitive and affective image attributes of a destination based on standardization versus adaptation approaches. This paper makes a contribution to the current literature by demonstrating that using the same image campaign in different markets is a practice that fails to achieve the intended goals.
Citation Count: 20
Does self-congruity or functional congruity better predict destination attachment? A higher-order structural model
(Elsevier, 2022) Usakli, Ahmet; Kucukergin, Kemal Gurkan; Shi, Da; Okumus, Fevzi; Tourism Management
Although self-congruity (SC) theory proposes that private SC and public SC constitute the two higher-order di-mensions of SC, extant research in tourism has not investigated these higher-order SC types. Therefore, by validating private SC and public SC as higher-order dimensions of SC, this study aims to explain the relationships among SC, functional congruity (FC), and place attachment in the context of tourism destinations. A higher-order structural model was developed by measuring destination private SC, destination public SC, and destination attachment as reflective-formative higher-order constructs, whereas destination FC as a reflective-reflective higher-order construct. The data were collected from a sample of 430 domestic and foreign tourists visiting Dalian, Northeast China. To analyze the research model, partial least squares structural equation modeling was performed. According to the results, destination attachment was found to be positively influenced by both destination private SC and public SC, as well as destination FC. However, in contrast to the literature that argues FC more strongly influences consumer behavior than SC, by applying a new methodology developed by Rodri-guez-Entrena et al. (2018), this study provides evidence that destination private SC, destination public SC, and destination FC are all approximately equally important in predicting destination attachment. Furthermore, both destination private SC and public SC positively influence destination FC, which supports 'the biasing effect of SC' on FC. The study supports the partial mediation role of destination FC on the relationship between destination SC and destination attachment. Implications for theory and practice are discussed within the context of destination marketing.
Citation Count: 50
Effect of social media sharing on destination brand awareness and destination quality
(Sage Publications Ltd, 2020) Dedeoglu, Bekir Bora; van Niekerk, Mathilda; Kucukergin, Kemal Gurkan; De Martino, Marcella; Okumus, Fevzi; Tourism Management
This study examines the effect of social media sharing on tourism destination brand awareness and destination natural and service quality and also examines the moderating roles of country of origin (COI; macro and micro) image on destination natural and service quality. Data were collected from 568 domestic and international tourists who have visited Alanya, Turkey. Relationships in the study were examined through structural equation modeling. As one of the components of social media sharing, participant sharing positively affects destination brand awareness, whereas any significant effect of nonparticipant sharing on destination brand awareness was not found. Destination brand awareness positively influences tourist perceptions of both destination service quality and destination natural quality. COI image moderates most of the relationships.
Citation Count: 0
Effects of COVID-19 and Recovery Process in the Turkish Tourism Industry
(Springer Nature, 2023) Anasori,E.; Küçükergin,K.G.; Tourism Management
COVID-19 pandemic as the health crisis created an economic and social crisis in a great magnitude for the most countries. The current study analyses the emergent and growth of the coronavirus pandemic in Turkey and reviews the impact of this pandemic on the Turkish economy and society. This face-to-face interview based chapter finds that actions that are been taken by Turkish government during the crisis. Effects of this pandemic on the tourism sector is huge as Turkey is one of the leaders among international tourist destinations. So, consequences of this pandemic on the Turkish tourism sector and, managerial practices are explored in this study. Also, for attaining deeper insight of the impact of the pandemic, locals in the touristic city Antalya are interviewed. Strategies and practices that lead Turkey to handle the crisis successfully and maintain its resilience during this period were examined and highlighted. © The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2022.
Citation Count: 11
How can the subjective well-being of nurses be predicted? Understanding the mediating effect of psychological distress, psychological resilience and emotional exhaustion
(Emerald Group Publishing Ltd, 2022) Anasori, Elham; Kucukergin, Kemal Gurkan; Soliman, Mohammad; Tulucu, Fadime; Altinay, Levent; Tourism Management
Purpose This paper aims to examine the relationships among work-family conflict (WFC), cognitive regulation, psychological resilience (PR), psychological distress (PD), emotional exhaustion (EE) and subjective well-being (SWB) in a very complex model based on job demands-resources. Also, mediator roles of PD, PR and EE are analyzed. Design/methodology/approach Data for the study were collected from 158 full-time nurses working in two hospitals in North Cyprus. Partial Least Squares-Structural Equation Modelling (PLS-SEM) was used to test the model. Findings The authors' findings reveal that cognitive emotion regulation reduces employees' WFC. WFC also has a negative effect on employees' SWB directly and through the mediating role of EE. However, the role of PR in the relationship between cognitive emotion regulation and PD was not significant. Originality/value The study adds the original views for hospitals and service providers to recognize the factors which exert detrimental effects on employees' mental health and also the factors which help them to tackle the harsh situation specifically in the time of crisis. Theoretical and practical implications are provided in the study.
Citation Count: 10
How destructive are negative tourist-to-tourist interactions despite the mitigating effect of optimism?
(Elsevier, 2022) Koc, Burcu; Kucukergin, Kemal Gurkan; Dimanche, Frederic; Tourism Management
This study examined the relationship between negative tourist-to-tourist interaction (NTTI) and tourist emotions, intention to recommend, and revisit intention, based on the stimulus-organism-response paradigm and service dominant logic. It also investigated the moderating effect of optimism in the relationship between NTTI and tourist emotions to highlight the importance of optimism in tourist behavior in COVID-19 times. Data were collected through a survey form from 256 domestic tourists visiting Pamukkale travertines and archaeological site, one of Turkey's leading attractions. The research hypotheses were tested using Partial Least Squares Structural Equation Modeling. The data analysis revealed that NTTI significantly affects tourist emotions. Unpleasantness had a negative and significant effect on intention to recommend, while joy had a positive and significant effect. Besides, joy and positive surprise affected revisit intention positively and significantly. Joy and unpleasantness mediated the relationship between NTTI and intention to recommend. Finally, optimism moderated the relationships between NTTI and joy and NTTI and positive surprise.
Citation Count: 0
How much similarity is good? The effect of similarity and crowding on place satisfaction
(Routledge Journals, Taylor & Francis Ltd, 2024) Kucukergin, Kemal Gurkan; Koc, Burcu; Tourism Management
The relationship between perceived similarity, crowdedness and tourists' evaluations of their experience has been largely neglected by research into the destination social servicescape. This study therefore examines this relationship to fill the gap in the literature. Data were collected from 282 tourists in Pamukkale, Turkey. PLS-SEM and fsQCA were combined to identify the symmetric and asymmetric effects of the destination social servicescape. The PLS-SEM results showed that demographic similarity significantly increased place satisfaction, whereas psychographic similarity and perceived crowdedness had no effect. The study also used fsQCA to investigate how crowdedness and similarity predict place satisfaction in combination with income, age, education, and gender. The analysis identified five different models of place satisfaction by combining different demographic factors.
İşlevsel ve duygusal özelliklerin satın alma niyetinin tahmini üzerindeki etkisi: Sosyal medya reklamcılığı üzerine bir analiz
(2024) Salımı, Mozhdeh; Küçükergin, Kemal Gürkan; Tourism Management
Günümüzde, sosyal medya reklamlarının kullanıcılar üzerindeki etkisi önemlidir. Bu çalışma, nicel araştırma yöntemi kullanmakta olup uyarıcı-organizma-yanıt teorisini uygulayarak, Instagram'da akıllı saatler için duygusal ve mantıksal farklı çekiciliklerin nasıl etkili olduğunu incelemekte ve Z Kuşağı tüketicilerinin reklama yönelik tutumlarını, markaya yönelik tutumlarını, reklama dikkatlerini ve akıllı saat satın alma niyetlerini araştırmaktadır. Kısmi en küçük kareler yapısal eşitlik modellemesini (PLS-SEM) kullanan analiz, Instagram video reklamlarındaki duygusal veya mantıksal çekiciliğin, tüketicinin reklamlara yönelik tutumlarını doğrudan etkilemediğini ortaya çıkardı. Ancak, mantıksal çekiciliklerin Z Kuşağı tüketicilerinin akıllı saat satın alma niyetlerini önemli ölçüde etkilediği, duygusal çekiciliklerin ise markaya yönelik tutumlarını ve reklama dikkatlerini önemli ölçüde etkilediği saptanmıştır. Ayrıca, bu değişkenler arasındaki aracı ilişkiler de araştırılmıştır. Bu araştırma, gelecek çalışmalar ve Instagram video reklam stratejilerini geliştirmeyi amaçlayan işletmeler için değerli bilgiler sunmaktadır. Anahtar Sözcükler: Satın alma niyeti, Reklama yönelik tutum, Markaya yönelik tutum, Reklama dikkat, Reklam çekiciliği
Kültür turizmi kapsamında dini mekânlarda turist deneyimleri, turist tatmini ve tavsiye etme eğilimi arasındaki ilişkilerin incelenmesi; Trabzon örneği
(2020) Palavar, Halide; Küçükergin, Kemal Gürkan; Tourism Management
Turizmde yaşanılan teknolojik gelişmeler, bireylerin gelir düzeylerinin artması ve bireylerin ihtiyaç ve beklentilerinin sürekli (deniz-kum-güneş üçlemesi dışında) değişmesiyle birlikte bireylerin alternatif turizm çeşitlerine yöneldikleri görülmektedir. Bu bağlamda alternatif turizm faaliyetleri arasında yer alan kültür, inanç (dini mekânları ziyaret etme), yat vb. turizm çeşitlerine olan ilgi giderek artmaktadır. Türkiye pek çok medeniyete ev sahipliği yapmıştır ve çok eskiye dayanan tarihiyle kültürel ve inanç turizm mekânları açısından önemli bir destinasyondur. Bu bağlamda medeniyetlerin ülkemize bıraktığı birçok inanç ve kültürel mekânlar bulunmaktadır. Son yıllarda kültürel varlıkların inanç turizmi mekânları olmasıyla da bireylerin ilgisini çekecektir. Bu bağlamda, kültürel miras ve inanç turizmi birlikte giderek yaygınlaşan turizm çeşitleri arasındadır. Bu çalışmanın amacı; Trabzon'u ziyaret eden yerli turistlerin, Trabzon'da bulunan kültür ve dini mekânların turist deneyimlerini, tatminlerini ve tavsiye etme eğilimleri arasındaki ilişki örüntülerini ortaya koymaktır. Bu amacın yanı sıra; Trabzon'da bulunan kültürel ve inanç turizm mekânlarını ortaya koymak ve Trabzon'a gelen turistlerin deneyim ve tatminlerini araştırmak amaçlanmıştır. Araştırma kapsamında, literatür taraması yapılmıştır. Veriler anket yoluyla toplanmıştır. Araştırmanın evreninin, Trabzon'u ziyaret eden yerli turistler oluşturmaktadır. Kolayda örnekleme yolu ile 404 yerli turistten veri toplanmıştır. Araştırma modeline uygun olan Kısmı En Küçük Kareler-Yapısal Eşitlik Modellemesi (KEKK-YEM) yolu ile veriler analiz edilmiştir. Elde edilen veriler sonucunda öğrenme, eğlenme ve kaçışın tatmin üzerinde olumlu ve anlamlı etkileri olduğu tespit edilmiştir. Aynı üç unsurun tavsiye etme üzerindeki etkisi de incelenmiştir. Öğrenme ve eğlenme tavsiye etme eğilimini olumlu yönde etkilerken, kaçışın tavsiye etme eğilimini pozitif yönde etkilemediği görülmektedir. Anahtar Kelimeler: Kültür Turizmi, Kültürel Miras, Dini Mekânlar, Deneyim, Trabzon.