How Destructive Are Negative Tourist-To Interactions Despite the Mitigating Effect of Optimism?

dc.authorid Koç, Burcu/0000-0003-1474-0459
dc.authorid Küçükergin, Kemal Gürkan/0000-0003-3761-4340
dc.authorid Dimanche, Frederic/0000-0001-6711-6532
dc.authorscopusid 57193502990
dc.authorscopusid 55981934500
dc.authorscopusid 6602124907
dc.authorwosid Koç, Burcu/AAD-5619-2019
dc.authorwosid Küçükergin, Kemal Gürkan/T-8314-2017
dc.contributor.author Koc, Burcu
dc.contributor.author Kucukergin, Kemal Gurkan
dc.contributor.author Dimanche, Frederic
dc.contributor.other Tourism Management
dc.date.accessioned 2024-07-05T15:18:00Z
dc.date.available 2024-07-05T15:18:00Z
dc.date.issued 2022
dc.department Atılım University en_US
dc.department-temp [Koc, Burcu] Pamukkale Univ, Fac Tourism, TR-20160 Denizli, Turkey; [Kucukergin, Kemal Gurkan] Atilim Univ, Sch Business, TR-06830 Ankara, Turkey; [Dimanche, Frederic] Ryerson Univ, Ted Rogers Sch Hospitality & Tourism Management, 350 Victoria St, Toronto, ON M5B 2K3, Canada en_US
dc.description Koç, Burcu/0000-0003-1474-0459; Küçükergin, Kemal Gürkan/0000-0003-3761-4340; Dimanche, Frederic/0000-0001-6711-6532 en_US
dc.description.abstract This study examined the relationship between negative tourist-to-tourist interaction (NTTI) and tourist emotions, intention to recommend, and revisit intention, based on the stimulus-organism-response paradigm and service dominant logic. It also investigated the moderating effect of optimism in the relationship between NTTI and tourist emotions to highlight the importance of optimism in tourist behavior in COVID-19 times. Data were collected through a survey form from 256 domestic tourists visiting Pamukkale travertines and archaeological site, one of Turkey's leading attractions. The research hypotheses were tested using Partial Least Squares Structural Equation Modeling. The data analysis revealed that NTTI significantly affects tourist emotions. Unpleasantness had a negative and significant effect on intention to recommend, while joy had a positive and significant effect. Besides, joy and positive surprise affected revisit intention positively and significantly. Joy and unpleasantness mediated the relationship between NTTI and intention to recommend. Finally, optimism moderated the relationships between NTTI and joy and NTTI and positive surprise. en_US
dc.identifier.citationcount 10
dc.identifier.doi 10.1016/j.jdmm.2022.100693
dc.identifier.issn 2212-571X
dc.identifier.issn 2212-5752
dc.identifier.scopus 2-s2.0-85124120170
dc.identifier.scopusquality Q1
dc.identifier.uri https://doi.org/10.1016/j.jdmm.2022.100693
dc.identifier.uri https://hdl.handle.net/20.500.14411/1821
dc.identifier.volume 23 en_US
dc.identifier.wos WOS:000761085600005
dc.identifier.wosquality Q1
dc.institutionauthor Küçükergin, Kemal Gürkan
dc.language.iso en en_US
dc.publisher Elsevier en_US
dc.relation.publicationcategory Makale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı en_US
dc.rights info:eu-repo/semantics/closedAccess en_US
dc.scopus.citedbyCount 16
dc.subject Negative tourist-to-tourist interactions en_US
dc.subject Tourist emotions en_US
dc.subject Intention to recommend en_US
dc.subject Revisit intention en_US
dc.subject PLS-SEM en_US
dc.subject Optimism en_US
dc.title How Destructive Are Negative Tourist-To Interactions Despite the Mitigating Effect of Optimism? en_US
dc.type Article en_US
dc.wos.citedbyCount 15
dspace.entity.type Publication
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