User Experience Over Time With Personal Assistants of Mobile Banking Application in Turkey
| dc.authorid | Demirci, Merve/0000-0002-0315-5898 | |
| dc.authorscopusid | 57215779498 | |
| dc.authorscopusid | 57215781342 | |
| dc.authorwosid | Demirci, Merve/AAU-4114-2021 | |
| dc.contributor.author | Demirci, Hatice Merve | |
| dc.contributor.author | Berberoglu, Mehmet | |
| dc.contributor.other | Industrial Design | |
| dc.date.accessioned | 2024-07-05T15:41:37Z | |
| dc.date.available | 2024-07-05T15:41:37Z | |
| dc.date.issued | 2020 | |
| dc.department | Atılım University | en_US |
| dc.department-temp | [Demirci, Hatice Merve] Atilim Univ, Ankara, Turkey; [Demirci, Hatice Merve; Berberoglu, Mehmet] Middle East Tech Univ, Dumlupinar Bulvari 1, TR-06800 Ankara, Turkey | en_US |
| dc.description | Demirci, Merve/0000-0002-0315-5898 | en_US |
| dc.description.abstract | Being able to chat with artificial intelligence-based applications has been changing user interaction and has opened doors for a various number of new user experiences. The new apps that emerged lately with new technologies now launched in mobile banking applications as the form of personal assistants. This paper aims to research what features of the assistants affect the overall user experience. At the end of the study, a possible design guideline for designing these assistants in Turkey discussed, since most of the existing guidelines are for personal assistants for everyday life. Twelve users of Maxi, one of the most used personal mobile banking assistant, participated in the research and evaluated their experience after 15 days of usage. The research showed that their impression was positive during the first interview but during the second interview, there was a decline for all values of the impressions of user experience. In the end, the results showed that the original application of the bank was more preferable than the personal assistant. | en_US |
| dc.identifier.citationcount | 1 | |
| dc.identifier.doi | 10.1007/978-3-030-39512-4_100 | |
| dc.identifier.endpage | 652 | en_US |
| dc.identifier.isbn | 9783030395124 | |
| dc.identifier.isbn | 9783030395117 | |
| dc.identifier.issn | 2194-5357 | |
| dc.identifier.issn | 2194-5365 | |
| dc.identifier.scopus | 2-s2.0-85081886854 | |
| dc.identifier.startpage | 646 | en_US |
| dc.identifier.uri | https://doi.org/10.1007/978-3-030-39512-4_100 | |
| dc.identifier.uri | https://hdl.handle.net/20.500.14411/3451 | |
| dc.identifier.volume | 1131 | en_US |
| dc.identifier.wos | WOS:000643768600100 | |
| dc.institutionauthor | Berberoğlu, Hatice Merve Demirci | |
| dc.language.iso | en | en_US |
| dc.publisher | Springer international Publishing Ag | en_US |
| dc.relation.ispartof | 3rd International Conference on Intelligent Human Systems Integration (IHSI) - Integrating People and Intelligent Systems -- FEB 19-21, 2020 -- Modena, ITALY | en_US |
| dc.relation.ispartofseries | Advances in Intelligent Systems and Computing | |
| dc.relation.publicationcategory | Konferans Öğesi - Uluslararası - Kurum Öğretim Elemanı | en_US |
| dc.rights | info:eu-repo/semantics/closedAccess | en_US |
| dc.scopus.citedbyCount | 1 | |
| dc.subject | Personal assistants | en_US |
| dc.subject | Mobile applications | en_US |
| dc.subject | Mobile banking applications | en_US |
| dc.subject | Conversation design | en_US |
| dc.subject | User engagement | en_US |
| dc.subject | User engagement patterns | en_US |
| dc.title | User Experience Over Time With Personal Assistants of Mobile Banking Application in Turkey | en_US |
| dc.type | Conference Object | en_US |
| dc.wos.citedbyCount | 1 | |
| dspace.entity.type | Publication | |
| relation.isAuthorOfPublication | 44cc6fcc-750b-4af0-af62-c464ed3c95d8 | |
| relation.isAuthorOfPublication.latestForDiscovery | 44cc6fcc-750b-4af0-af62-c464ed3c95d8 | |
| relation.isOrgUnitOfPublication | 41af84bf-86b1-4b57-bac4-7fdf6b3096de | |
| relation.isOrgUnitOfPublication.latestForDiscovery | 41af84bf-86b1-4b57-bac4-7fdf6b3096de |