Lifelong Learning Case Study From Turkish Public Sector: Business Process Management in Social Security Operations

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Date

2014

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Elsevier Science Bv

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Industrial Engineering
(1998)
Industrial Engineering is a field of engineering that develops and applies methods and techniques to design, implement, develop and improve systems comprising of humans, materials, machines, energy and funding. Our department was founded in 1998, and since then, has graduated hundreds of individuals who may compete nationally and internationally into professional life. Accredited by MÜDEK in 2014, our student-centered education continues. In addition to acquiring the knowledge necessary for every Industrial engineer, our students are able to gain professional experience in their desired fields of expertise with a wide array of elective courses, such as E-commerce and ERP, Reliability, Tabulation, or Industrial Engineering Applications in the Energy Sector. With dissertation projects fictionalized on solving real problems at real companies, our students gain experience in the sector, and a wide network of contacts. Our education is supported with ERASMUS programs. With the scientific studies of our competent academic staff published in internationally-renowned magazines, our department ranks with the bests among other universities. IESC, one of the most active student networks at our university, continues to organize extensive, and productive events every year.

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Abstract

The importance of Lifelong Learning is increasing in the international competitive environment. Many companies and public administration try to identify and modify their Lifelong Learning strategies for their sustainability. The purpose of this Lifelong Learning case study is underlying the importance of the phenomena in the Turkish public sector. Business process management was used as a tool for designing and improving the operations in the center and rural area offices of Social Security Institution. The case study was held by an expert of the institution in terms of Lifelong Learning. The improved and managed business processes was clarified in the study in detail. The study states that if there were not Lifelong Learning phenomena in action there would not be any improvement and evaluation of this improvement in the system. (C) 2013 The Authors. Published by Elsevier Ltd. Selection and/or peer-review under responsibility of Academic World Education and Research Center.

Description

Erkan, Turan Erman/0000-0002-0078-711X; Erkan, Turan Erman/0000-0002-0078-711X

Keywords

Lifelong Learning, Business Process Management, Business Process Productivity, Government Policy, Social Security

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Source

5th World Conference on Educational Sciences (WCES) -- FEB 05-08, 2013 -- Rome Sapienza Univ, Rome, ITALY

Volume

116

Issue

Start Page

1154

End Page

1159

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