Lifelong Learning Case Study From Turkish Public Sector: Business Process Management in Social Security Operations

Abstract

The importance of Lifelong Learning is increasing in the international competitive environment. Many companies and public administration try to identify and modify their Lifelong Learning strategies for their sustainability. The purpose of this Lifelong Learning case study is underlying the importance of the phenomena in the Turkish public sector. Business process management was used as a tool for designing and improving the operations in the center and rural area offices of Social Security Institution. The case study was held by an expert of the institution in terms of Lifelong Learning. The improved and managed business processes was clarified in the study in detail. The study states that if there were not Lifelong Learning phenomena in action there would not be any improvement and evaluation of this improvement in the system. (C) 2013 The Authors. Published by Elsevier Ltd. Selection and/or peer-review under responsibility of Academic World Education and Research Center.