Turizm İşletmelerinde Stratejik Pazarlama Planlaması: Dört ve Beş Yıldızlı Otel İşletmelerinde Bir Uygulama

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Date

2009

Authors

Karakoç, Gülçin
Tengilimoğlu, Dilaver

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Organizational Unit
Business
(2002)
We are a department that has been active for 22 years with the goal to determine the structural changes in economy and the problems of general business administration, to develop problem solving skills and to devise modelling techniques that fit our aims. Among our cornerstones are to graduate more students into administrative positions of our institutions, to help them realize their inner potential to be go-getters, to prepare them for the entrance exams for high-tier, well-respected public positions, and to help them participate graduate and doctorate degree programs at ease, nationally or internationally. In this regard, our course curriculum is constantly subject to updates. In addition, we do all in our power to graduate students that stand out, with double-major program opportunities. We make an effort to aid our students in kick-starting their professional life after completing a period of one semester at Private - Public institutions within the framework of our Cooperative Education Program.
Organizational Unit
Tourism Management
The aim of Atılım University Department of Tourism Management is to train tourism managers who are able to compete at an international level by offering quality education opportunities. Graduates employed as managers in the fields of accommodation, travel, catering, gastronomy, transportation, congress, conference organization begin their professional life while they are still interns. The academic staff consists of faculty members who are experts in their field, as well as sector professionals. With five years of education including the preparatory English courses offered, the courses of the department are in English. The course program consists of applied and theoretical courses devised with respect to the global trends in tourism. Students perform their internship studies at hotel chains, A-Class travel agencies and professional tourism companies. Our Department is in contract with universities abroad within the scope of the Erasmus student Exchange program. With its quality of education documented by TURAK (Tourism Education, Evaluation and Accreditation Board), Atılım university Department of Tourism Management is the first undergraduate program in Turkey to hold the accreditation.

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Abstract

Dünya ekonomisinde günden güne yerini sağlamlaştıran, ülkelerin ve bireylerin krizlerden çıkış yolu olarak nitelendirdiği turizm endüstrisi, aslında krizlerle ve belirsizliklerle sık sık karşı karşıya kalan bir endüstridir. Hali hazırda gelişmekte olan bir ülke olarak, krizlerle ve belirsizliklerle de sıklıkla karşılaşan Türkiye de, turizm endüstrisi içindeki yerini alarak, en çok tercih edilen varış noktaları arasına girebilmiştir. Günümüzde sürekli değişen çevre koşulları ve belirsizlikler, işletmeleri daha stratejik kararlar almaları konusunda teşvik etmektedir. Stratejik planlama öz olarak, tüm işletmeyi kapsayan, işletme kaynakları, pazar fırsatları ve tehlikeleri çerçevesinde işletmenin gelişip büyüme imkanlarını temel alan kapsamlı ve uzun vadeli bir plan olarak tanımlanabilmektedir. Pazarlama planlaması ise, pazarlama hedeflerini belirlemeye ve bu hedefleri karşılamak üzere programları işler duruma getirmeye izin verecek şekilde mantıksal bir dizi şeklinde birbirine eklenmiş aktiviteler bütünüdür. Stratejik pazarlama planı, aslında, stratejik planlamanın pazarlama planlaması fonksiyonları ile iç içe geçmesi durumudur. Bu çalışma, Türkiye'nin 4 büyük ilindeki dört ve beş yıldızlı zincir otellerin stratejik pazarlama planını algılayışlarını ve söz konusu planın uygulama düzeylerini belirleyebilmek üzere yapılmıştır. 49 adet dört ve beş yıldızlı otel işletmesinin üst düzey yöneticisine uygulanan anket sonucunda, otel işletmelerinin stratejik pazarlama planını yüksek oranda uyguladıkları fakat bu konuyla ilgili gelişmeye ve kapasite arttırımına ihtiyaç duyulduğu belirlenmiştir.Anahtar kelimeler: Stratejik plan, stratejik pazarlama planı, turizm işletmeleri, otel işletmeleri, varış noktası.
Tourism industry that consolidates its position in world?s economy day by day, and that is defined as an exit from crisis by countries and individuals, actually faces with crisis and uncertainities very often. Turkey which is a developing country, takes its own share in the tourism industry and becomes one of the most preferred destinations. In today?s world, changing environmental conditions and uncertainities encourage businesses to make more strategic decisions. Strategic planning, in essence, can be defined as an extensive and long range plan that is based on the development and growing opportunities of the business in the frame of resources of the business, market opportunities and threats that comprise all business. Marketing planning is the sum of activities that enclosed each other in a logical serie that allows to determine marketing objectives and making programmes active in order to meet these objectives. Strategic marketing planning is, in fact, the engagement of strategic planning and marketing planning functions. In this study, strategic marketing planning perceptions and strategic marketing planning implementation levels of four and five-star chain hotels in 4 big cities in Turkey are analyzed and determined. According to the survey results which was implemented to top management of 49 four and five-star hotel top management, it is determined that hotel businesses highly implement strategic marketing planning but they need to improve it and some advance education related with it.Key words: Strategic plan, strategic marketing planning, tourism industry, hotel businesses, destinations.

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Keywords

İşletme, Oteller, Pazarlama stratejileri, Business Administration, Accomodations for travelers and tourists, Strateji, Marketing strategies, Stratejik yönetim, Strategy, Strategic management, Turizm işletmeleri, Tourism businesses

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147