Determination of Key Performance Indicators for Measuring Airport Success: a Case Study in Libya

Abstract

Airports need to evaluate their performance and effectiveness periodically to determine whether objectives are being achieved and how their performance compares to similar best practices. The goals of this paper are twofold: First, to offer a list of essential airport key performance indicators (KPIs) that can provide decision makers in the Libyan airport industry a practical framework to measure and monitor performance over time. The second goal is to use the AHP technique to derive the weights of the KPIs and to select the best international airport in Libya based on the values of the KPIs at each airport according to the judgments of experts. However, the implementation steps of the AHP method will be simplified by using the Expert Choice software. The paper presents the importance weights of seventeen KPIs across five aspects of airport performance. As a result of this study, Libyan airports can benchmark their performance against others or through internal benchmarking. © 2017 Elsevier Ltd