SOCIAL ASPECTS OF TOURISM ATMOSPHERE AND EMOTIONAL CONTAGION IN DESTINATIONS

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Date

2020

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Emerald Group Publishing Ltd

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Tourism Management
The aim of Atılım University Department of Tourism Management is to train tourism managers who are able to compete at an international level by offering quality education opportunities. Graduates employed as managers in the fields of accommodation, travel, catering, gastronomy, transportation, congress, conference organization begin their professional life while they are still interns. The academic staff consists of faculty members who are experts in their field, as well as sector professionals. With five years of education including the preparatory English courses offered, the courses of the department are in English. The course program consists of applied and theoretical courses devised with respect to the global trends in tourism. Students perform their internship studies at hotel chains, A-Class travel agencies and professional tourism companies. Our Department is in contract with universities abroad within the scope of the Erasmus student Exchange program. With its quality of education documented by TURAK (Tourism Education, Evaluation and Accreditation Board), Atılım university Department of Tourism Management is the first undergraduate program in Turkey to hold the accreditation.

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Abstract

In this chapter, emotional interactions between tourists and the individuals they are potentially in interaction with are examined within the scope of social aspects of tourism atmosphere. Emotional interactions were analysed under the framework of emotional contagion. Regardless of whether the fact that emotional contagion occurs in non-conscious or conscious way, tourists are open to emotional cues to come from other individuals. Emotions of other individuals can influence tourists' behavioural intentions by shaping their emotions. This chapter suggests a number of propositions, and develops a conceptual model to capture the role of emotional interactions.

Description

Küçükergin, Kemal Gürkan/0000-0003-3761-4340; DEDEOĞLU, Bekir Bora/0000-0002-0722-3392
ORCID
Küçükergin, Kemal Gürkan ORCID logo
DEDEOĞLU, Bekir Bora ORCID logo

Keywords

Destination social servicescape, display emotions of others, emotional contagion, emotional cues, tourist emotions, atmosphere

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2

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Volume

16

Issue

Start Page

165

End Page

175

URI

https://doi.org/10.1108/S1871-317320190000016018
 https://hdl.handle.net/20.500.14411/3445

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