Akyuz,G.A.Rehan,M.Information Systems EngineeringIndustrial Engineering2024-07-052024-07-0520150978-145033418-110.1145/2832987.28330152-s2.0-84988947018https://doi.org/10.1145/2832987.2833015https://hdl.handle.net/20.500.14411/3762International Association of Researchers (IARES); International Journal of Information Technology and Web Engineering; The Istanbul Kemerburgaz UniversitySupply chain management (SCM) practices in today's global, complex, networked and web-enabled business conditions demand world-class performance from all chain partners. This study addresses the basic issues in becoming a world-class supply chain. The main aspects involving people, process and technology dimensions are put forward and comprehensively discussed. It is revealed that along with the IT-based integrity issues and performance management aspects, managing the soft concepts such as 'leadership in an extended context' and 'trust-based relationships' appear as the keys for success. © 2015 ACM.eninfo:eu-repo/semantics/closedAccessIssuesSupply ChainWorld-classConference Object24-26-September-2015