Anasori, ElhamKüçükergin, Kemal GürkanDe Vita, GlaucoKucukergin, Kemal GuerkanKüçükergin, Kemal GürkanTourism ManagementTourism ManagementTourism Management2024-07-052024-07-0520230264-20691743-950710.1080/02642069.2022.21475142-s2.0-85146244884https://doi.org/10.1080/02642069.2022.2147514https://hdl.handle.net/20.500.14411/2599Küçükergin, Kemal Gürkan/0000-0003-3761-4340; De Vita, Glauco/0000-0001-6679-9474This study tests a model exploring the direct effect of workplace bullying on employee creativity and performance using psychological distress as the mediator and psychological resilience as the moderator based on the JD-R theory. PLS-SEM was applied to analyze data collected from both employees and supervisors of 4 - and 5-star hotels. The main findings reveal that workplace bullying affects employee creativity negatively, and psychological distress positively. While psychological distress has a negative effect on employee creativity, the latter exerts a significantly positive effect on job performance. Resilience moderates the relationships between workplace bullying and employee creativity, and psychological distress and employee creativity. This study makes a significant, original contribution to the hospitality literature as it is the first to investigate the moderator role of psychological resilience on employee creativity and performance in reaction to bullying behavior.eninfo:eu-repo/semantics/closedAccessWorkplace bullyingpsychological distressemployee creativityjob performanceresilienceArticleQ1435-6336357WOS:00091134300000118