Information System Process Improvement: a Managerial Perspective and Proposal of a General Framework
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Date
2006
Authors
Mishra,A.
Mıshra, Alok
Mishra,D.
Mıshra, Deepti
Akman,I.
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Abstract
System process improvement is a continuous strategy in organizations for reducing overall cost, shortening cycle times, and improve quality and user satisfaction. There are various models like Capability Maturity Model (CMM), ISO, etc. available to measure process improvement. However management role is vital for effective process improvement implementation strategy. This paper briefly presents an assessment of all the factors which, if taken care by the management effectively, can ensure success in information system process improvement and proposes a general 2-stage framework for process improvement. The framework presents stochastic simulation model which is tailored to the dynamics of software projects, and which takes management plan and individual processes as input to show how simulation can be used to achieve effective project management.
Description
IASTED Technical Committee on Software Engineering; World Modelling and Simulation Forum (WMSF)
Keywords
Information system, Process improvement, Project management, Simulation, Software
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0
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Source
Proceedings of the IASTED International Conference on Software Engineering, as part of the 24th IASTED International Multi-Conference on APPLIED INFORMATICS -- IASTED International Conference on Software Engineering, as part of the 24th IASTED International Multi-Conference on APPLIED INFORMATICS -- 14 February 2006 through 16 February 2006 -- Innsbruck -- 69410
Volume
2006
Issue
Start Page
311
End Page
316