A Fuzzy AHP for Evaluation of eCommerce Websites Performance

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Date

2012

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Acad Conferences Ltd

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Computer Engineering
(1998)
The Atılım University Department of Computer Engineering was founded in 1998. The department curriculum is prepared in a way that meets the demands for knowledge and skills after graduation, and is subject to periodical reviews and updates in line with international standards. Our Department offers education in many fields of expertise, such as software development, hardware systems, data structures, computer networks, artificial intelligence, machine learning, image processing, natural language processing, object based design, information security, and cloud computing. The education offered by our department is based on practical approaches, with modern laboratories, projects and internship programs. The undergraduate program at our department was accredited in 2014 by the Association of Evaluation and Accreditation of Engineering Programs (MÜDEK) and was granted the label EUR-ACE, valid through Europe. In addition to the undergraduate program, our department offers thesis or non-thesis graduate degree programs (MS).

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Abstract

eCommerce has become an essential part of business strategy in the rising (emerging) global economy. In order to be successful in the eCommerce marketplace, organizations will need to provide high quality websites that attract and retain users. It is a need to understand and evaluate eCommerce websites to achieve high quality. Evaluation of eCommerce websites is a multiple criteria decision making (MCDM) problem since it includes analysis of both qualitative and quantitative factors. Also human judgment has taken part in this process. This paper presents FAHP to evaluate three eCommerce websites. The results will be a guide for decision makers in terms of improvable areas to design eCommerce websites.

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eCommerce websites performance, multi-criteria decision making (MCDM) problem, Fuzzy Analytic Hierarchy Process (FAHP)

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1

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Source

3rd International Conference on Information Management and Evaluation (ICIME) -- APR 16-17, 2012 -- Atilim Univ, Performance Management & Applicat Res Ctr, Ankara, TURKEY

Volume

Issue

Start Page

57

End Page

62

URI

https://hdl.handle.net/20.500.14411/8654

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