Analyzing the requirements for E-government transition of Iraqi ICS services: An Iraqi correction services case study

Abstract

Iraqi Correction Services (ICS) is a department within the Ministry of Justice. Most services are provided through traditional paper and pen system. This system causes delays in service provision time and work over-load on ICS staff which translates into a high cost of service provision. E-government applications represent an opportunity to automate governmental services while improving both effectiveness and efficiency. This work presents the approach taken to determine the priority to automate ICS service from the perspective of service beneficiaries. The research is yet to be completed, however, up to this point we developed four different questionnaire-sets in order to collect the requirements from the shareholders, verified them and implemented the actual survey in the field. The experience gained throughout these steps and the future analysis plan is reported in this paper. © 2017 IEEE.